Mary Pearl Mallorca
Alamo,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
CSR - Customer Service Representative
Maximus
Edinburg, TX
06.2023 - Current
- Provide timely responses to telephone inquiries in a courteous and professional manner, using prescripted responses
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Maintain up-to-date knowledge of client regulations and policies.
Experience Banking Specialist
Teleperformance USA
McAllen, TX
02.2023 - 03.2023
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Cap Team 2 Associate (Second Shift Stocking Associate)
Walmart
Clarksville, TN
04.2021 - 12.2022
- Responsible for unloading merchandise
- Sorting and stocking products on the shelves and in the backroom with new or transferred merchandise
- Selecting specific merchandise for stocking as per the pick sheets
- Provides customer service daily when on sales floor
- Completing special projects delegated to me by the upper management.
Education
High school diploma -
Excel High School
06.2019
Skills
- Bilingual
- Inventory control
- Heavy lifting
- Merchandising operation
- Customer service (2 years)
- Time management
- Fast Learner
- Self-starter
- Communication skills
- Complaint Handling
- Customer Focus
- Critical Thinking
- Problem-solving abilities
- Computer Proficiency
Timeline
CSR - Customer Service Representative
Maximus
06.2023 - Current
Experience Banking Specialist
Teleperformance USA
02.2023 - 03.2023
Cap Team 2 Associate (Second Shift Stocking Associate)
Walmart
04.2021 - 12.2022
High school diploma -
Excel High School