Lindsay Newbill
Customer Service Representative
Schenectady,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
CSR - Customer Service Representative
Conduent
Albany, NY
07.2019 - 05.2021
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Responded to inquiries and issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Orvis
Martinsville, VA
11.2017 - 12.2017
- Take catalog orders, assist with returns and exchanges
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Customer service representative
Comcast
Martinsville, VA
06.2017 - 12.2017
- Answer calls, help customers with questions they had, troubleshoot cable, and pitch sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma -
Franklin County High School
GED -
Mildred Elley
Albany, NY 05.2022 - Current
Skills
undefined
Certification
Advanced
Additional Information
- Willing to relocate to:, Schenectady, NY - - Authorized to work in the US for any employer
Timeline
GED -
Mildred Elley
05.2022 - Current
CSR - Customer Service Representative
Conduent
07.2019 - 05.2021
Customer Service Representative
Orvis
11.2017 - 12.2017
Customer service representative
Comcast
06.2017 - 12.2017
High School Diploma -
Franklin County High School
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