Brenda Rodriguez
Wauchula
Summary
Customer-focused, outcome-driven bilingual professional, exceeding customer expectations, driving operational excellence, regulatory compliance, and employee well-being, and innovating solutions that elevate stakeholder satisfaction and ROI. Accomplished Safety Specialist proficient in orchestrating comprehensive safety initiatives and fostering a safety awareness and compliance culture within diverse organizational settings. Strategic HR and Payroll Administrator skilled in collaborating with cross-functional teams, resolving complex payroll issues, and contributing to the strategic direction of HR and payroll functions to meet organizational objectives.
Overview
16
16
years of professional experience
Work History
CSR - Customer Service Representative
Supra National Express, Inc
Carson, CA
08.2024 - 08.2025
- Customer Support: Providing information on products and services, answering questions, and addressing customer concerns via various channels like phone, email, and chat.
- Problem Resolution: Handling and resolving customer complaints, returns, and other issues by providing appropriate solutions and alternative
- Account & Order Management: Taking orders, processing payments, making changes to customer accounts, and handling returns or exchange
- Sales & Upselling: Identifying and assessing customer needs to recommend additional products or services that may be beneficial
- Performance & Improvement: Meeting performance targets, maintaining a positive attitude, and continuously improving product knowledge and customer service skills
Driver Recruiter
Supra National Express, Inc
Remote
08.2024 - 09.2024
- Recruiting qualified class A drivers
- Run background checks
- Run MVR’s
- Schedule road-test
- Schedule Orientation
- Use platforms to recruit qualified candidates
- Conduct interviews of qualified candidates
- Develop potential driver leads using cold calling, e-mail, internet recruiting sources, recruiting events, trade-shows
- Utilizes talent acquisition strategies such as leveraging personal and professional social networks and researching and attending industry-specific events
- Processes all applications including background checks and verifications
- Completes weekly and monthly reporting related to talent acquisition such as hire statistics, turnover
- Performs other administrative duties such as answering telephone lines, background checks in regards to Independent Contractors and their drivers
- Full cycle recruitment for a variety of positions in high volume Driver's and/or Transportation positions
- Work onsite location will be Potomac, MD
- Sources, prescreens, interviews applicants and may conduct driver road tests
- Assist the National Fleet Manager in driver recruitment, retention and regulatory compliance
Safety Specialist
NEXT TRUCKING
Remote
10.2022 - 02.2024
- Orchestrated a comprehensive driver training program on Electronic Logging Devices (ELD), decreasing log violations and heightening compliance with federal regulations. Ensured audit readiness by maintaining accurate and up-to-date records of driver qualification files such as CDL, medical, and TWIC.
- Slashed annual safety incidents rate by facilitating regular safety meetings to promote safety protocols and best practices.
- Cut preventable accidents and associated costs by integrating proactive accident investigation and retraining processes.
- Expedited onboarding time while optimizing the onboarding process and ensuring DOT compliance for new drivers.
- Instilled a safer work environment by restructuring the driver Drug Testing Program encompassing random, pre-employment, and post-accident testing and creating and developing safety initiatives.
- Mitigated risks by regularly auditing driver logs and vehicle inspection reports (DVIRs).
- Improved driver safety scores by providing hands-on training on safety procedures and defensive driving techniques.
Truck Driver Recruiter
Supra National Express, Inc
Carson, CA
10.2022 - 10.2023
- Conduct interviews of qualified candidates
- Develop potential driver leads using cold calling, e-mail, internet recruiting sources, recruiting events, trade-shows
- Utilizes talent acquisition strategies such as leveraging personal and professional social networks and researching and attending industry-specific events
- Processes all applications including background checks and verifications
- Completes weekly and monthly reporting related to talent acquisition such as hire statistics, turnover
- Performs other administrative duties such as answering telephone lines, background checks in regards to Independent Contractors and their drivers
- Full cycle recruitment for a variety of positions in high volume Driver's and/or Transportation
- Sources, prescreens, interviews applicants and schedule driver road tests
- Assist the National Fleet Manager in driver recruitment, retention and regulatory compliance
Fleet Supervisor
SUPRA NATIONAL EXPRESS, INC.
Carson, CA
06.2020 - 10.2022
- Led a 5-member team while overseeing a transportation company's day-to-day aspects of fleet logistics, safety compliance, and payroll processing. Worked collaboratively with the safety manager on safety matters, cultivating a robust safety culture and steadfast compliance with regulatory standards.
- Guaranteed strict compliance with regulatory requirements and maintained vehicle safety standards by completing 90-day vehicle inspections and annual reviews.
- Maximized vehicle performance and minimized downtime through precise oil maintenance scheduling for the entire fleet.
- Managed fleet parts and supplies inventory, ensuring sufficient stock levels to meet operational demands.
- Promoted industry regulatory compliance by conducting driver training on Electronic Logging Devices (ELD).
- Prevented fatigue-related incidents and ensured compliance with federal regulations by monitoring drivers' service hours.
- Minimized disruptions and optimized operational efficiency by overseeing vehicle repairs, monitoring performance, and managing overall fleet operations.
- Cultivated a top-performing workforce and met operational demands by leading recruitment efforts to onboard new drivers and acquiring and training qualified, competent team members
- Ensure driver logs are compliant
- Driver onboarding
- Monitor hours of service
- Register drivers in systems to enter ports
- Driver training on ELD
- Assist in accidents investigation and retraining
- Ensure all DQ files are in compliance, CDL, Medical, TWIC
- Handle and monitor driver pull notice program
- Review driver DVIR's daily for safety issues
- Coordinate repairs with dealer
- Scheduling vehicles inspections
- Drug testing program; randoms, pre employment, post accident
- Assist with rCHP audits
- Monitor cameras and investigate incidents at the yard
- Monthly Safety meetings
- Safety
- Recruiting
Safety Specialist | Payroll Administrator
NEXT TRUCKING
Gardena, CA
06.2018 - 06.2020
- Reinvigorated safety and payroll functions for a transportation and logistics company, ensuring compliance with regulatory requirements and fostering a culture of safety excellence. Adhered to company protocols by orchestrating onboarding processes and equipping new drivers with essential information and resources.
- Upheld safety and risk management protocols and mobilized efficient freight transportation processes by registering drivers in port entry systems and optimizing driver qualifications, vehicle inspections, repairs, and drug testing programs.
- Made substantial contributions during California Highway Patrol (CHP) audits, ensuring the seamless provision of necessary documentation and information.
- Instilled a culture of safety and security within the facility by vigilantly monitoring surveillance cameras, investigating incidents in the yard, and facilitating monthly safety meetings.
Safety Specialist and Payroll Clerk - Regulatory Compliance
THE DEPENDABLE HIGHWAY EXPRESS
Carson, CA
04.2017 - 06.2018
- Oversaw safety and payroll operations for a transportation and logistics firm, supporting employees with compensation matters, including sick time, vacation tracking, and payroll inquiries. Showcased keen attention to detail, maintaining precise, current driver logs by regulatory standards.
- Outperformed payroll accuracy and timeliness key performance indicators (KPIs) by deploying an efficient process to streamline driver payroll procedures in partnership with the Payroll Team.
- Optimized new driver onboarding and Driver Qualification (DQ) files, ensuring compliance with regulatory standards and safety protocols. Maintained a safe work environment through random drug testing and post-accident procedures.
- Ensured alignment with current contractual agreements and adherence to company standards by analyzing and monitoring owner-operator contract performance.
Safety Specialist
The Dependable Highway Express
Carson, CA
04.2017 - 06.2018
- Ensure driver logs are complaint
- Keep DQ files current; CDL, Medical, TWIC
- Drug testing program;CDL, Medical, TWIC
- Drug testing program; randoms, pre employment, post accidents
- Training on ELD
- Register drivers in systems to enter ports
- Track owner operator contracts, ensure they are up to date
- Track 90 day inspections
- Assist with overweight permits process
- Assist with CHP audits
- Payroll
- Onboard drivers
Supervisor
JET LINEN
Gardena, CA
02.2010 - 04.2017
- Directed and optimized cross-functional business operations, ensuring timely dispatch of all containers to LAX while driving efficiency and adherence to schedules and orchestrating accurate, efficient payroll processing.
- Enhanced productivity and regulatory compliance by skillfully managing break and lunch schedules in adherence to labor regulations and steering initiatives and audits, driving proactive safety and process improvement measures.
Education
High school diploma - undefined
George Washington High School
Los Angeles, CABachelor's degree - undefined
Chartered tax professional - undefined
UCF
Florida07.2025
Skills
- Problem-Solving Skills
- Client onboarding
- Executive recruiting
- Recruiting
- Spanish
- Bilingual
- Supervising experience
- Workday
- Decision Making
- Microsoft Office
- Screening interviews
- Databases
- Filing
- Payroll management
- Attention to detail
- Hiring
- Administrative experience
- Flexibility
- And Background Checks
- Full cycle recruiting
- Risk management
- HRIS
- Microsoft PowerPoint
- Problem Solving
- Succession planning
- High volume recruitment
- Supply chain
- Microsoft Outlook
- Computer literacy
- Group Collaboration
- Microsoft Word
- Team Work
- Data analysis skills
- Reliability
- Freight
- Computer skills
- Onboarding process management
- Liability claims
- Lead generation
- Budgeting
- Clerical experience
- Collaboration with hiring managers
- Medical administrative support
- Leadership
- Budget Allocation
- Problem-solving
- Customer service
- Record keeping
- Performance management
- QuickBooks
- ATS
- Microsoft Excel
- Payroll
- Performance Reporting
- Data reporting
- HR sourcing
- Human resources
- Accident reporting
- Time-to-hire (recruitment metric)
- Phone etiquette
- Data entry
- Relationship management
- Communication skills
- Interviewing
- Risk Manager
- Time management
- Research
- Gmail
- Talent acquisition
- Typing
- Applicant-to-interview ratio tracking
- Candidate sourcing
- Productivity software
- Slack
- Appointment scheduling
- English
- Freight Experience
- Resume screening
- FMCSA (Federal Motor Carrier Safety Administration) regulations
- Strategic planning
- Supply Chain
- Organizational skills
- Live chat
- Safety Regulations and Compliance
- Employee orientation
- Spanish/ English bilingual Microsoft, excel (3 years)
- Safety (3 years)
- Osha (1 year)
- Microsoft Word 3 years
- Outlook (3 years)
- CPR (2 years)
- Powerpoint (3 years) training (3 years)
- Risk Management
- Employee Orientation
- Staffing and Workforce Planning/Scheduling
- Logistics
Languages
Multilingual
Spanish
Bilingual
English
Timeline
CSR - Customer Service Representative
Supra National Express, Inc
08.2024 - 08.2025
Driver Recruiter
Supra National Express, Inc
08.2024 - 09.2024
Safety Specialist
NEXT TRUCKING
10.2022 - 02.2024
Truck Driver Recruiter
Supra National Express, Inc
10.2022 - 10.2023
Fleet Supervisor
SUPRA NATIONAL EXPRESS, INC.
06.2020 - 10.2022
Safety Specialist | Payroll Administrator
NEXT TRUCKING
06.2018 - 06.2020
Safety Specialist and Payroll Clerk - Regulatory Compliance
THE DEPENDABLE HIGHWAY EXPRESS
04.2017 - 06.2018
Safety Specialist
The Dependable Highway Express
04.2017 - 06.2018
Supervisor
JET LINEN
02.2010 - 04.2017
High school diploma - undefined
George Washington High School
Bachelor's degree - undefined
Chartered tax professional - undefined
UCF