Amanda Jonathan
Griffins Irish Pub
Buffalo,NY
19
years of professional experience
Hard working individual with several years of experience in customer service roles as well as dispatch. Works well under pressure and thrives in a fast paced environment. Enjoy working as a team or alone and have the ability to learn and adapt quickly.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work History
CSR - Customer Service Representative
3 Years 10 Months- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Utilized CRM software to accurately document all interactions with customers and track issue resolution progress
- Proactively reached out to customers who had unresolved issues or expressed dissatisfaction to ensure their concerns were addressed satisfactorily
Bartender
5 Years 6 Months- Provide excellent customer service
- Stock and clean as you go
- Input and serve food orders
- Cash management
- Serve drinks according to customer specifications.
Lead Bartender
6 Years 1 Month- Scheduling shifts
- Serving customers
- Maintaining a clean work environment
- Counting inventory
- Cash management.
Operations Specialist
1 Year 11 Months- Responding to customer inquiries
- Accurately relaying information regarding customer service and emergency situations to employees working in the field
- General clerical work
- Gathering data and creating reports
- Dispatching emergency orders in a timely manner
Dispatcher
1 Year- Receive and dispatch roadside service calls for members, Prioritize calls according to urgency and importance, Use radio, phone or computer to send correct trucks to appropriate locations as well as keeping members updated and informed.
Dispatcher
2 Years 6 Months- Inbound call center for roadside assistance as well as tow truck companies
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
- Accurately documented, researched and resolved customer service issues
- Managed high call volume with tact and professionalism
- Defused volatile customer service situations calmly and courteously
- Researched and resolved accounts payable discrepancies
Housekeeper/Laundry attendant
2 Years 10 Months- Maintained guests suites to hotel standards
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Changed bed linens and collected soiled linens for cleaning
- Maintained cleanliness of stock rooms and ensured all necessary products were readily available
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
Shift supervisor/Store manager
2 Years- 04/2013- 09/2013)
- Trained staff on proper use of equipment, food handling and portion sizing
- Prepared quality products while maintaining proper food safety practices
- Calculated inventory and purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Carefully interviewed, selected, trained and supervised staff
- Led and directed team members on effective methods, operations and procedures
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Education
Associate's degree - Social Science
Certificate - Human services
High school diploma or GED - General Studies
Skills
Computer literacy
Food Handling
Food Safety
Laundry
Bartending
Store Management Experience
Typing
Data entry
Customer service
SKILLS
Strong work ethic
Passion for customer satisfaction
Excellent organizational skills
Quick learner
Great team player
Driven
Proficient in cash management
Strong problem solving aptitude
Proficient in customer service
Timeline
CSR - Customer Service Representative
AVANGRID
12.2022 - CurrentRead More
Bartender
Griffins Irish Pub
04.2021 - CurrentRead More
Operations Specialist
National Fuel
09.2018 - 08.2020Read More
Dispatcher
AAA WNY
12.2016 - 12.2017Read More
Lead Bartender
Southside Social & Athletic Club
08.2014 - 09.2020Read More
Dispatcher
Kolo DBS
10.2013 - 04.2016Read More
Housekeeper/Laundry attendant
Country Inn & Suites
05.2010 - 03.2013Read More
Shift supervisor/Store manager
Dunkin Donuts
01.2008 - 01.2010Read More
West Seneca West Senior High School
High school diploma or GED from General Studies
Read More
Erie Community College
Certificate from Human services
Read More
Erie Community College
Associate's degree from Social Science
Read More
Additional Information
- SKILLS
- Strong work ethic
- Passion for customer satisfaction
- Excellent organizational skills
- Quick learner
- Great team player
- Driven
- Proficient in cash management
- Strong problem solving aptitude
- Proficient in customer service
Personal Information
- Title: Dispatcher/ Customer Service
- Work Permit: Authorized to work in the US for any employer