Makayla Boles
Houston,Texas
Summary
Experienced operations leader with a strong entrepreneurial spirit and a track record of success as an independent contractor. Recognizes areas for improvement and implements effective process enhancements to drive efficiency and productivity. Motivates and leads cross-functional teams to achieve exceptional results. Brings a unique blend of strategic thinking, hands-on problem-solving, and a passion for driving business growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Empyrean Benefits Solutions
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Independent Contractor
Cultivating Families
05.2022 - 07.2024
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Prioritized and led project organization, keeping track of deadlines and corresponding with team members.
- Worked closely with high-profile clients to provide one-on-one administrative support.
- Performed various clerical tasks and organized office areas to promote productivity.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Trained new team members to apply best coding best practices and proper use of development tools.
Youth Action Board Member
Collective Action For Youth
02.2022 - 08.2022
- Developed and maintained successful relationships with industry leaders.
- Reviewed operational activities for results purposes to better determine which strategies were working and which ones required improvements.
- Developed tailored business strategies, outlined long term goals and smaller milestones to keep company moving forward.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Coached executives and small business leaders to help resolve issues, make beneficial decisions and find daily motivation.
Personal Loan Consultant
Shellpoint Mortgage servicing
05.2019 - 09.2020
- Resolved customer complaints through research and investigation
- Responds to customer correspondence, types letters, prepares forms, and other documents
- Assisting with billing and taking payments to keep roll rates low
- Assisting up to 1,800 customers a month with their mortgages inquires and researching customers complaints or concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Lamar High School
Houston, TexasSkills
- Organization Training
- Integrity and Transparency
- Leadership and People Development
- Operational Analysis
- Executive Leadership
- Complaint resolution
Timeline
Customer Service Representative
Empyrean Benefits Solutions
09.2024 - Current
Independent Contractor
Cultivating Families
05.2022 - 07.2024
Youth Action Board Member
Collective Action For Youth
02.2022 - 08.2022
Personal Loan Consultant
Shellpoint Mortgage servicing
05.2019 - 09.2020
High School Diploma -
Lamar High School
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