Cierra Mcswain
Grand Rapids,MI
Summary
Compassionate. Skilled in creating efficient schedules, managing medication routines, and implementing tailored care plans to meet individual needs. Excellent use of computers and great at documentation.Excel in communication, empathy, and patience, ensuring comfort and trust . Possess strong capability in problem-solving, adaptability, and time management.
Overview
6
6
years of professional experience
Work History
Home Health Caregiver
State of Michigan Department of Human Services
Grand Rapids, Michigan
10.2020 - Current
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Monitored patient vital signs and reported changes to physician or nurse.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
Manager
McDonald's Restaurant
Grand Rapids, Michigan
07.2018 - 09.2020
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Associate of Science - Nursing
Grand Rapids Community College
Grand Rapids, MISkills
- Compassionate Care
- Client documentation
- Interpersonal Communication
- Schedule Management
- Case management experience
- Compassionate client care
- Personal care services
- Quality program protocols
- Documentation
- Patient Care
- Clinical documentation and reporting
Timeline
Home Health Caregiver
State of Michigan Department of Human Services
10.2020 - Current
Manager
McDonald's Restaurant
07.2018 - 09.2020
Associate of Science - Nursing
Grand Rapids Community College