Cierra Miller
Little Rock,AR
Summary
Skilled in building bridges and cementing connections with accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in the Pandemic Unemployment Assistance program and successful at achieving objectives with consistency. Service-driven team player with record of providing high-quality support during one of the most critical times.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Specialist
Division Of Work Force
Little Rock, AR
10.2020 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Sales Associate
Walmart
Little Rock, AR
05.2020 - 10.2020
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Machine Operator
Kimberly Clark Corp.
Maumelle, AR
05.2019 - 03.2020
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Maximized productivity by keeping detailed production records and identifying hold-ups.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Used pallet jacks, hand trucks and cranes to move merchandise.
Cashier
Goodwill Industries Of Arkansas
Little Rock, AR
11.2017 - 07.2018
- Helped customers complete purchases, locate item, displayed excellent soft skills satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
High School Diploma -
Joe T. Robinson High School
Little Rock, AR05.2018
Skills
- Documentation and reporting
- Customer support
- Displays excellent soft skills
- Quality Management
Timeline
Call Center Customer Service Specialist
Division Of Work Force
10.2020 - Current
Sales Associate
Walmart
05.2020 - 10.2020
Machine Operator
Kimberly Clark Corp.
05.2019 - 03.2020
Cashier
Goodwill Industries Of Arkansas
11.2017 - 07.2018
High School Diploma -
Joe T. Robinson High School