Cierra Narvab
Monroe,MI
Summary
Experienced in maintaining customer satisfaction through strategic approaches focused on addressing needs and resolving concerns. Proficient in utilizing customer service software to manage interactions, track satisfaction, and develop policies that align with industry standards. Demonstrated ability to investigate and resolve inquiries efficiently while collaborating with cross-functional teams to enhance service offerings. Maintained detailed records of interactions, contributing to data accuracy and improved service delivery.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Morley Companies
10.2024 - 10.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Collaborated with cross-functional teams to address customer feedback, leading to enhanced service offerings and improved customer loyalty.
- Conducted regular follow-ups with clients to ensure continued satisfaction, strengthening relationships and promoting retention.
- Maintained detailed records of customer interactions, contributing to data accuracy and facilitating improved service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with cross-functional teams to analyze recall data, identifying trends that enhanced response strategies and minimized impact.
Lead Dental Assistant
Booker Family Dentistry
04.2021 - 01.2024
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions, X-rays, went over proper after care and hygiene.
- Trained and mentored junior dental assistants, fostering a collaborative environment that improved workflow and efficiency.
- Managed inventory of dental supplies, ensuring timely restocking and minimizing disruptions to daily operations.
Assistant Restaurant Manager
Olgas KitchenInc
09.2015 - 04.2018
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
Education
High school -
Monroe High school
MonroeAssociate - science
Monroe Community College
Skills
- Strong Writing and Verbal Skills
- Time Management
- Complex Problem-Solving
- Quick and eager learner
- Great customer service skills
- Customer satisfaction
- Issue resolution
- Customer service software
- Policy development
- Team mentoring
- De-escalation techniques
- Hospitality and accommodation
- CRM software proficiency
Timeline
Remote Customer Service Representative
Morley Companies
10.2024 - 10.2025
Lead Dental Assistant
Booker Family Dentistry
04.2021 - 01.2024
Assistant Restaurant Manager
Olgas KitchenInc
09.2015 - 04.2018
High school -
Monroe High school
Associate - science
Monroe Community College