Emerald Williams
Covington,Ga
Summary
Dynamic Customer Service Representative with a proven track record of resolving complex customer issues and fostering positive experiences. Recognized for efficiency and exceptional organizational skills, complemented by a strong team-oriented mentality. Committed to exceeding business goals and driving sales excellence through dedication to customer satisfaction. Expertise in building rapport with clients and ensuring their needs are met with professionalism and care.
Overview
13
13
years of professional experience
Work History
Remote Customer Service Representative
CVS HEALTH
Woonsocket, RI
10.2021 - Current
Supported service delivery model emphasizing empathy and care for colleagues.
Managed leave of absence requests in compliance with FMLA and state regulations.
Ensure completion of tasks and cases in accordance with regulatory requirements using myLeave system.
Delivered claim status updates and interpreted benefit coverage.
Claims Administrator
Audit Services Incorporated
Conyers, Ga
12.2015 - 10.2021
- Provide assistance and ensures transparency in the communication to key internal and external clients e.g., IT, business development.
- Answering all customer queries in a timely and efficient manner.
- Strong technical competence
- Contract Analysis: Use of established claims handling protocols to review and provide claims administration.
Sales Associate
Walmart
Conyers, Ga
08.2012 - 11.2015
- Guide and give advice to customer on product selection.
- Perform cash processing and card payments with 100% accuracy.
- Manages cleaned work areas and returned merchandise to shelves and racks for completion of daily task and responsibilities.
- Communicated daily with customers with friendly and helpful service and fast and efficient service skills.
Education
High School -
Newton High School
Covington, Ga05.2010
Skills
- Demonstrated outstanding customer orientation using strong verbal and communication skills
- Positive attitude, Networking, Schedule management
- Very strong group presentation skills
- Exceptional computer spreadsheet and productivity software skills
- Excellent problem solving and analytical skills
- Excellent team player and strong individual worker
Timeline
Remote Customer Service Representative
CVS HEALTH
10.2021 - Current
Claims Administrator
Audit Services Incorporated
12.2015 - 10.2021
Sales Associate
Walmart
08.2012 - 11.2015
High School -
Newton High School