RICARDO MERCHANT
Gaithersburg,MD
Summary
Reliable professional with a strong background in customer service and skilled trades. Adept at problem-solving and ensuring customer satisfaction through effective communication and timely delivery. Committed to operational excellence and fostering positive client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Rockville, MD
12.2024 - Current
- Delivered food orders promptly to various locations, ensuring customer satisfaction.
- Executed safe and timely loading, securing, and unloading of cargo.
- Adhered to safety protocols while operating and maintaining assigned vehicle.
- Maintained accurate delivery records and processed payments, ensuring smooth transaction flow.
- Resolved customer service complaints professionally, enhancing trust and loyalty.
- Confirmed order details and delivery instructions through clear communication, minimizing delivery errors.
Volunteer
Community Services Foundation
Washington, DC
01.2024 - 01.2025
- Effectively served over 500 residents in Frederick Douglass neighborhood through direct engagement.
- Coordinated community events to enhance resident engagement and outreach efforts.
- Streamlined operations by performing key administrative support tasks.
Home Improvement Technician
RP Home Improvement
Washington, DC
01.2019 - 01.2024
- Executed carpentry, plumbing, electrical repairs, and flooring installation to meet project specifications.
- Diagnosed maintenance issues and completed repair tasks efficiently.
- Contributed to remodeling projects for kitchens and bathrooms, enhancing functionality and aesthetics.
- Facilitated customer satisfaction by maintaining clear communication throughout service delivery.
Education
High School Diploma -
Manning High School
Manning, SCSkills
- Route optimization
- Logistics management
- Customer support
- Customer relationship management
- Data management
- Excel certified
- Administrative support
- Office skills
- Problem-solving skills
- Team collaboration
- Communication proficiency
Certification
- Microsoft Office Certification
- Microsoft Excel Certification
- Business Certification - FBLA
Career Impact
7, 500, Strong Customer Satisfaction History
Timeline
Delivery Driver
DoorDash
12.2024 - Current
Volunteer
Community Services Foundation
01.2024 - 01.2025
Home Improvement Technician
RP Home Improvement
01.2019 - 01.2024
High School Diploma -
Manning High School