Cierra Pogue
St Louis,MO
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
3
3
years of professional experience
Work History
Order Entry Clerk
Stonetrends
Chesterfield, Missouri
01.2024 - Current
- Ensured that all incoming calls were answered promptly and professionally.
- Responded to inquiries from customers regarding product availability and pricing.
- Answered customer questions about their account balances and payment terms.
- Received and entered orders into computer system accurately.
- Verified customer information, such as shipping address and payment method.
- Maintained accurate records of order status changes in database.
- Resolved customer complaints regarding orders or billing issues.
- Responded to emails and phone calls from customers regarding order inquiries.
- Provided product advice to customers based on their needs.
- Performed data entry tasks related to product shipments and tracking numbers.
Administrative Assistant
Alpine Distribution
St Louis, Missouri
05.2022 - 10.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Retail Sales Associate
Bath & Body Works
Creve Coeur, Missouri
10.2021 - 10.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
Pattonville Sr. High School
Maryland Heights, MO05-2021
Skills
- Data Verification
- Database updates
- Sales strategy
- Account inquiries
- Order entry
- Deadline-oriented
- Sales Support
- Purchase Order Management
- Invoicing and Billing
Timeline
Order Entry Clerk
Stonetrends
01.2024 - Current
Administrative Assistant
Alpine Distribution
05.2022 - 10.2023
Retail Sales Associate
Bath & Body Works
10.2021 - 10.2022
High School Diploma -
Pattonville Sr. High School