Cierra Robinson
Charlotte,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving.
Overview
9
9
years of professional experience
Work History
Coumadin Clinic Receptionist
VA Hospital
03.2014 - 08.2016
- Greeted patients, scheduled appointments and maintained records and accounts.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Insurance Customer Service Representative
Quantum Media
08.2017 - 10.2019
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Reviewed and advised customer coverage levels to address, identify, and resolve customer conflicts.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Offered home and life insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Delivered exceptional customer service to customers by leveraging knowledge of products and services and creating welcoming, positive experiences.
Quality Control
Reynolds Consumer Products
10.2019 - 06.2020
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Utilized quality control software to track and analyze product data.
Customer Service Representative
United Rentals
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained technical and functional specifications to document database intentions and requirements.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted with Cross-training new Reps, and backed up customer service managers.
Education
Associate of Science - 30 Credit Hours
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
TC Roberson High School
Asheville, NC08.2014
Skills
- Microsoft Office & Microsoft Outlook
- Proficient in Salesforce
- Conflict Resolution
- Time Management
- Database Management
- Quality Assurance
- Sales
Timeline
Customer Service Representative
United Rentals
08.2020 - Current
Quality Control
Reynolds Consumer Products
10.2019 - 06.2020
Insurance Customer Service Representative
Quantum Media
08.2017 - 10.2019
Coumadin Clinic Receptionist
VA Hospital
03.2014 - 08.2016
Associate of Science - 30 Credit Hours
Central Piedmont Community College
High School Diploma -
TC Roberson High School
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