Cierra Saffold
Customer Service Associate
Tampa,FL
Summary
Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professional dependable, reliable and able to perform duties with minimal supervision.
Authorized to work in the US for any employer Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
Bath & Body Works
Tampa, FL
09.2019 - Current
- Responsible for retail sales
- Performed onsite, in-store retail sales
Customer Service Representative
Amazon VCS
Tampa, FL
09.2016 - 04.2017
- Compute charges for merchandise or services and receive payments
- Answer telephones to provide information and receive orders
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Infant Teacher
Carlton Academy Day School
Tampa, FL
03.2011 - 02.2012
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
Teacher's Aide
Hillsborough County Public Schools
Tampa, FL
11.2009 - 03.2011
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
Education
High -
Bowers-Whitley Career Center
08.2004 - 05.2007
Skills
SkillsMicrosoft OfficeCPRManagementTeachingTrainingCall CenterCustomer ServiceCustomer CareCustomer SupportMicrosoft Office (10 years)Retail SalesMerchandisingSalesMentoringWindowsAssessmentsConscientiousness — Highly ProficientTendency to be well-organized, rule-abiding, and hard-workingFull results: Highly ProficientCustomer Focus & Orientation — FamiliarMeasures a candidate's ability to respond to customer situations with sensitivity
Stocking and replenishing
Sales trends
Multi-tasking strength
Problem-solving skills
Social perceptiveness
Product and service sales
Exceptional customer service
Merchandising understanding
Adapt to diverse groups
Excellent people skills
Professional demeanor
Point of sale operation
Accomplishments
- Resolved product issue through consumer testing.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Bath & Body Works
09.2019 - Current
Customer Service Representative
Amazon VCS
09.2016 - 04.2017
Infant Teacher
Carlton Academy Day School
03.2011 - 02.2012
Teacher's Aide
Hillsborough County Public Schools
11.2009 - 03.2011
High -
Bowers-Whitley Career Center
08.2004 - 05.2007