Cierra Campa
Williams,AZ
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Barnet Dulaney Perkins Eye Center
Flagstaff, AZ
08.2025 - Current
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Facilitated effective communication between patients and healthcare providers, ensuring timely responses to inquiries.
- Assisted in processing patient insurance claims, improving accuracy and reducing processing times.
- Implemented patient feedback mechanisms to identify areas for service enhancement and improve satisfaction rates.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Accounts Payable/Receivable Clerk
Flagstaff Chevrolet
Flagstaff, AZ
07.2025 - 05.2025
- Accounts Payable/Receivable
- Running Deals
- Back up Figuring Deals
- GM Payables/Statements
- Extended Warranties
- Back up Cashier
- Fuel Logs
- 220A Schedule
- Promise Notes Payable
Receptionist/Cashier
Findlay Toyota Flagstaff
Flagstaff, AZ
01.2024 - 05.2024
- Answer phone calls, greeted customers.
- Accepted payments for repairs and down payments and purchase's.
Head Housekeeping/ Laundry
Best Western Plus Inn of Williams
Williams, AZ
07.2023 - 12.2023
- Supervised Housekeepers.
- Helped Clean rooms when needed.
- Helped with laundry when needed.
- Did hotel inventory for housekeeping and laundry.
- Left for better opportunity and open my experience.
Front Desk
Best Western Plus Inn of Williams
Williams, AZ
02.2020 - 04.2023
- Check Guest in and out.
- Give information about the town and attractions.
- Answer Phone calls.
- Make reservations.
- Handle payments and refunds.
- Took some time off to spend with my daughter before sending her to North Dakota.
- As well as my mother coming ill and becoming her caregiver.
Front Desk Receptionist/Clerk
Quality Inn Near The Grand Canyon
Williams, AZ
07.2014 - 05.2017
- Check Guest in and out.
- Give information about the town and attractions.
- Answer Phone calls.
- Make reservations.
- Handle payments and refunds
- Left due to getting married and moving to North Dakota for the military.
Education
High school diploma - undefined
Williams High School
Williams, AZ01.2014
Skills
- Front Desk (9 years)
- Phone Etiquette (9 years)
- Cashiering (9 years)
- Typing (9 years)
- Organizational Skills (9 years)
- Multi-line Phone Systems (9 years)
- Microsoft Office (9 years)
- Communication skills
- Computer skills
Languages
English
Full Professional
Timeline
Patient Service Specialist
Barnet Dulaney Perkins Eye Center
08.2025 - Current
Accounts Payable/Receivable Clerk
Flagstaff Chevrolet
07.2025 - 05.2025
Receptionist/Cashier
Findlay Toyota Flagstaff
01.2024 - 05.2024
Head Housekeeping/ Laundry
Best Western Plus Inn of Williams
07.2023 - 12.2023
Front Desk
Best Western Plus Inn of Williams
02.2020 - 04.2023
Front Desk Receptionist/Clerk
Quality Inn Near The Grand Canyon
07.2014 - 05.2017
High school diploma - undefined
Williams High School