Cierra Smallwood
Salt Lake City
Summary
Dynamic healthcare professional with extensive experience in enhancing organizational effectiveness and driving successful project outcomes. Proven track record of optimizing partnerships and fostering collaboration within teams, ensuring seamless execution of initiatives. Recognized for exceptional organizational skills and adaptability, consistently leveraging relationship-building abilities to achieve shared goals.
Overview
8
8
years of professional experience
Work History
Network & Vendor Program Manager
OptumCare
Draper, UT
05.2022 - Current
- Facilitated provider credentialing and contracting to enhance operational efficiency and resolve claims and billing issues for Optum Medicare Advantage specialty groups.
- Facilitated cross-functional collaboration among internal teams to achieve shared objectives.
- Analyzed project performance metrics to identify areas for improvement and inform decision-making processes to reduce provider group and patient medical costs.
- Directed efforts to retrieve retrospective risk adjustment charts for health plans, ensuring compliance and accuracy.
- Cultivated and managed home-based healthcare vendor relationships to guarantee timely delivery of quality products.
Network Program Analyst
OptumCare
Draper, UT
10.2021 - 05.2022
- Assessed performance metrics of Medicare Advantage program to identify opportunities for service delivery improvement.
- Collaborated with cross-functional teams to support project initiatives and ensure alignment with organizational goals.
SNAP-Ed Nutrition Educator
K-State Research and Extension
Draper, UT
09.2019 - 08.2021
- Led initiatives to promote healthy eating habits across various demographics in the community.
- Developed and delivered engaging nutrition workshops for diverse community audiences.
- Collaborated with local organizations to enhance program outreach and participation.
Community Health Intern
Lawrence - Douglas County Public Health
08.2018 - 05.2019
- Conducted surveys and interviews to assess community health needs and preferences.
- Analyzed data to evaluate program outcomes and identify areas for improvement.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UTBachelor of Arts - Applied Behavioral Science
The University of Kansas
Lawrence, KSSkills
- Client relationship management
- Cross-functional collaboration
- Effective communication
- Data-driven insights
- Healthcare management
- Issue resolution
- Microsoft Excel
- Presentations
- Project management
Timeline
Network & Vendor Program Manager
OptumCare
05.2022 - Current
Network Program Analyst
OptumCare
10.2021 - 05.2022
SNAP-Ed Nutrition Educator
K-State Research and Extension
09.2019 - 08.2021
Community Health Intern
Lawrence - Douglas County Public Health
08.2018 - 05.2019
MBA - Healthcare Management
Western Governors University
Bachelor of Arts - Applied Behavioral Science
The University of Kansas