Judith Davis

Work History

Associate Vendor Manager (AVM)

State Farm Insurance / EA Renfroe

Statewide-FIELD, IN

03.2021 - 09.2023

Onboarding new adjusters to the area, additional training if needed. distribution of equipment, updating logistics.
Review of Safety requirements to team.
Observation of adjuster on site, verifying they are following carrier guidelines and expectations.
Maintained relationships with reopen claims customers while assisting adjusters with new claims.
Responding to client complaints, demands and expectations.
Analyzed customer feedback data to improve customer service processes.
Identified opportunities for process improvement reviewing files.
Managed daily operations of the business, and reporting.
Communicated as liaison with client management team for updated focus items to ensure State Farm guidelines maintained.
Shared updated training for changes for process as needed to adjusters on team.
Conducted online research to obtain relevant information and materials.

Branch Assist -FIELD

Allstate Insurance / Crawford & Company

, IL, LA, TX

08.2020 - 03.2021

Chicago-Winter storm 2020-
Baton Rouge LA -Float/ Branch Assist -field claims - Reinspects/clean up for Hurricane Delta -
Re-inspections Dallas Freeze
Set inspection time/ day.
Pull appropriate documentation to investigate claim.
Meet with Insured, contractor and /or PA to investigate claim.
Scope, investigate and estimate dwelling, settled, pay and close directly with insured.

Daily Field claims

Florida Peninsula / Ryze Claims

01.2020 - 08.2020

1st contact to insured. Set inspection time/ day.
Pull appropriate documentation to investigate claim.
Meet with Insured, contractor and /or PA to investigate claim.
Scope, investigate and estimate dwelling, settled, pay and close directly with insured.

Claims Examiner

St. Johns Insurance - Seibels / N&C Claims

Columbia , SC

03.2019 - 01.2020

Subrogation claims - Denial Letters - Supplement (contractors, PA’s) - Litigation (prep, negotiations, time demands, settlements) - Business interruption claims - CRN, DOI
Called insured, reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Claims Examiner

ASI-American Strategic Insurance / Wimberly Claims Catastrophe

St. Petersburg, FL

10.2016 - 03.2019

As inside adjuster : Catastrophe claims, Subrogation claims - Denial Letters - Supplement (contractors, PA’s) - Litigation (prep, negotiations, time demands, settlements) - Business interruption claims - CRN, DOI
Call insured, reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Fast Path Desk Adjuster / Claims Examiner

Safeco / Liberty Mutual- Pilot Catastrophe

Fort Worth, TX

08.2018 - 10.2018

Investigate - Estimate - Pay - Close
Call insured, reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Desk Claims Examiner

ALLSTATE / Catastrophe Response Unit (CRU)

Calgary AB, Canada

05.2018 - 07.2018

Investigate - Estimate - Pay - Close
As inside adjuster : Catastrophe claims, weather
Call insured, reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Claims Examiner/Adjuster

Universal Property Insurance- Barrett Claims

Fort Lauderdale, FL

02.2018 - 04.2018

Investigate - Estimate - Pay - Close
As inside adjuster : Catastrophe claims, weather
Call insured, reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Claims Examiner/Adjuster

Security First Insurance Company/ Lozano Claims

Deltona, FL

02.2017 - 08.2017

Hurricane Mathew - Investigate - Estimate - Pay - Close
As inside adjuster : Catastrophe claims, FIre claims- Subrogation claims - Denial Letters - Supplement (contractors, PA’s) - Litigation (prep, negotiations, time demands, settlements) - Business interruption claims - CRN, DOI
Call insured, reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Catastrophe Inside Examiner / Adjuster

ASI- American Strategic Insurance / One Call Claims

08.2016 - 11.2016

Hurricane Hermione and Hurricane Mathew - CAT
As inside adjuster : Catastrophe claims, Subrogation claims - Denial Letters - Supplement (contractors, PA’s) - Litigation - Business interruption claims - CRN, DOI
Call insured, and reviewed field adjuster estimate, supplement sent in by contractor or PA or incoming correspondence if file to be reopened for review. Revise if warranted per policy guidelines.
File may require engineer, re-inspection or additional investigation. Revise Estimate if warranted.
Payment if warranted per policy guidelines.
Send correspondence to insured, PA, attorney or contractor if warranted per policy guidelines.
Moved file to close.

Freelancer / Contractor

Chico's Fas -White House/ Black Market- SOMA

Fort Myers, FL

07.2008 - 01.2015

Product development
Prints, Artwork
Design boards-seasonal
Set for marketing
liaison with vendors
logistics

Staff Adjuster

Cunningham Lindsey

01.2015

Determine proper policy coverage and applies, where necessary, best claims practices to investigate, evaluate, negotiate and equitably settle assigned property damage claims cases in accordance with company guidelines
Property field adjuster
Residential claims, both daily and Catastrophe assignments
Homeowners 3rd party liability claims, complex coverage analysis
1st & 3rd party homeowner claims using various applications including XactAnalysis / Xactimate/ Symsol and Symbility
Provides exceptional customer service while investigating, evaluating and resolving homeowner claims
Interview policyholders, claimants and other parties to determine the facts of the claim
Creates and documents claims file to comply with company guidelines and state regulations
Reviews information to determine coverage and/or liability of all parties to the claim
Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure
Adheres to high standards of professional conduct while providing delivery of superior claims service
Plans and executes all time schedules necessary to promptly and effectively conclude assigned cases
Insurance Companies claims handled for: Tower Hill, Assurant, Lloyds of London, Chubb, and USAA
Now pick up daily claims as needed.

Litigation Desk Adjuster

Homeowners Choice Insurance

Claims examiner - Litigation (prep, negotiations, time demands, settlements) - Business interruption claims - CRN, DOI

Outside Catastrophe Adjuster

Allstate, Farmers, Hartford, and American Banker / Pilot Catastrophe

Determine proper policy coverage and applies, where necessary best claims practices to investigate, evaluate, negotiate and equitably settle assigned property damage claims cases in accordance with company guidelines
Residential claims, both daily and Catastrophe assignments
Homeowners 3rd party liability claims, complex coverage analysis
1st & 3rd party homeowner claims using various applications including XactAnalysis / Xactimate
Provides exceptional customer service while investigating, evaluating and resolving homeowner claims
Interviews policyholders, claimants and other parties to determine the facts of the claim
Creates and documents claims file to comply with company guidelines and state regulations
Reviews information to determine coverage and/or liability of all parties to the claim
Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure
Adheres to high standards of professional conduct while providing delivery of superior claims service
Plans and executes all time schedules necessary to promptly and effectively conclude assigned cases
FLOOD: FEMA/ CAT claims handled for: Allstate, Farmers, Hartford, and American Bankers.

Independent Adjuster/ Notary

AAdvantage LLC

Fort Myers FL

Notarize documents
Mobile Notary
Mortgages, safety deposit boxes, weddings,

Owner - Real Estate Broker

XactAnalysisXactAnalysisAAdvantage Realty

Fort Myers, FL

02.2009 - Current

Managed daily operations of business, including hiring and training staff.
Identified new opportunities for growth, expansion, and diversification.
Maintained relationships with existing clients by providing superior customer service.
Implemented quality assurance processes to ensure product excellence.
Monitored performance of personnel against goals set forth by the company.
Improved company's quality and productivity by streamlining systems and processes.
Mentored and trained new hires on sales techniques and customer service procedures.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

IACC (Independent Contractor Claims Coordinator

State Farm -Sedgwick

Remote, Nationwide FL

03.2021 - 02.2022

Review all Adjusters claims on team prior to close.
Make minor corrections as necessary. Update.
Make calls to insureds needed, requested or pending.
Verify all written communication updated as necessary to named insured, PA, contractor and agent.
Update estimates using Xactimate, payments as needed.
Updated with insured contents/ personal property / assets damaged on Xactcontents. Payments as needed.
Review with adjusters missed items to improve claims.
Update training with adjusters as needed.

Summary

Overview

Work History

Associate Vendor Manager (AVM)

Branch Assist -FIELD

Daily Field claims

Claims Examiner

Claims Examiner

Fast Path Desk Adjuster / Claims Examiner

Desk Claims Examiner

Claims Examiner/Adjuster

Claims Examiner/Adjuster

Catastrophe Inside Examiner / Adjuster

Freelancer / Contractor

Staff Adjuster

Litigation Desk Adjuster

Outside Catastrophe Adjuster

Independent Adjuster/ Notary

Owner - Real Estate Broker

IACC (Independent Contractor Claims Coordinator

Education

Cytology

Skills

Certification

Affiliations

Timeline

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