Ashley Kemp
Winter Haven,FL
Summary
Efficient and results driven professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
Associate Vendor Manager
CNC Catastrophe & National Claims
05.2024 - 11.2024
- Utilized CRM systems to enhance the management of customer interactions and ensured comprehensive claim note tracking.
- Conducted periodic claim reviews to ensure accurate claim handling, and a above and beyond experience for the customer.
- Handled incoming calls, chats, and emails from employees to support claim processes.
Associate Vendor Manager
CNC Catastrophe & National Claims
08.2018 - 05.2023
- Managed team members effectively to meet high production standards, with an increase in accurate results.
- Reviewed policies to determine appropriate coverage, and assisted with approval and denial decisions.
- Oversaw onboarding processes for new team members, delivering training on claim handling.
Claims Manager
CNC Catastrophe & National Claims
10.2017 - 08.2018
- Assisted adjusters with explaining loss coverage, assisting policyholders with itemized damages, and coordinate alternative living arrangements.
- Assisted with issuing claim payments.
- Provided training and guidance on best practices for handling new and existing claims.
Claims Manager
CNC Catastrophe & National Claims
12.2016 - 10.2017
- Maintained team efficiency by strategically delegating daily work direction, and monitoring production output.
- Provided improvement plans to adjusters who were under performing.
- Conducted weekly meetings to discuss quality claim handling, customer interaction, and improvement for overall claim experience for the customer.
Claim Specialist
CNC Catastrophe & National Claims
03.2016 - 11.2016
- Determined liability upon completing a thorough investigation.
- Conducted recorded statements as part of the liability investigation.
- Effectively managed complicated customer concerns, showcasing reduction in call escalations.
Claim Specialist - PIP/MPC
CNC Catastrophe & National Claims
05.2014 - 03.2016
- Identified coverage limits with a thorough examination of claim documentation.
- Reviewed medical documents and diagnosis to determine if injuries were loss related.
- Reviewed medical bills and issued payment to the healthcare provider on behalf of the customer.
- Exemplified exceptional customer service.
Education
Associate of Arts - Early Childhood Education
Bishop State Community College
Skills
- Exceptional written and verbal communication
- Multitasking abilities
- Decision-making
- Conflict resolution
- Adaptability and flexibility
- Technical skill (eg, CRM systems, typing speed)
- Customer service skills
- Problem solving
Timeline
Associate Vendor Manager
CNC Catastrophe & National Claims
05.2024 - 11.2024
Associate Vendor Manager
CNC Catastrophe & National Claims
08.2018 - 05.2023
Claims Manager
CNC Catastrophe & National Claims
10.2017 - 08.2018
Claims Manager
CNC Catastrophe & National Claims
12.2016 - 10.2017
Claim Specialist
CNC Catastrophe & National Claims
03.2016 - 11.2016
Claim Specialist - PIP/MPC
CNC Catastrophe & National Claims
05.2014 - 03.2016
Associate of Arts - Early Childhood Education
Bishop State Community College