Cierra Smith
Greenville
Summary
Leader with a dedication to developing my team with over a decade of experience in team leadership, data analysis, and customer service. Proven track record in enhancing operational performance through strategic training initiatives and effective mentoring. Adept at utilizing performance evaluation techniques to identify growth opportunities and drive measurable results.
Overview
11
11
years of professional experience
Work History
REGIONAL MANAGER
Aspen Dental
Greenville
03.2025 - Current
- Led multi-location teams, boosting efficiency and satisfaction, enhancing regional performance.
- Implemented strategies for noticeable regional growth, elevating patient experience and office output.
- Established training plans to improve both new hire and existing team member development.
- Analyzed performance metrics to identify growth opportunities. Used this information to lead my team.
- Hired, onboarded and developed staff training programs focused on patient care techniques.
- Monitored key performance indicators, real time observations, and analytics to give feedback for improvement.
OPERATIONS MANAGER
Aspen Dental
Simpsonville
08.2023 - 03.2025
- Led daily operations, boosting efficiency and reducing costs.
- Collaborated with cross-functional teams to streamline processes, enhancing overall productivity.
- Implemented data-driven solutions, achieving measurable improvements in operational performance.
- Managed budget effectively, ensuring financial targets were consistently met or exceeded.
- Streamlined patient scheduling processes, enhancing appointment efficiency.
- Cultivated a positive work environment by mentoring team members, contributing to a motivated workforce dedicated to patient-centered care.
OFFICE MANAGER
Kimbrell's Furniture
11.2018 - 08.2023
- Coordinated office activities, enhancing customer satisfaction to 94.5% with strategic policies.
- Managed credit approvals, ensuring seamless financial operations and customer trust.
- Trained team members, fostering a productive environment with improved service quality.
- Set departmental goals, achieving timely results and maintaining operational efficiency.
AREA SUPERVISOR
Ross
Simpsonville
12.2017 - 11.2018
- Led team in sales and inventory, enhancing customer service and satisfaction.
- Implemented department policies, achieving measurable improvements in efficiency.
- Resolved product issues, showcasing strong communication and problem-solving skills.
- Streamlined inventory management processes, achieving noticeable gains in stock accuracy and reducing shrinkage.
MANAGER
Chick-Fil-A
Simpsonville
03.2015 - 12.2017
- Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance
- Establish standards for personnel performance and customer service
- Schedule staff hours and assign duties
- Review work procedures and operational problems to determine ways to improve services, performances, or safety
- Count and balance tills then process deposits.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
Education
HIGH SCHOOL DIPLOMA -
Hillcrest High School
08.2013 - 06/2017
Skills
- Team leadership
- Data analysis
- Mentoring
- Performance evaluation
- Data-driven decision making
- Process optimization
Timeline
REGIONAL MANAGER
Aspen Dental
03.2025 - Current
OPERATIONS MANAGER
Aspen Dental
08.2023 - 03.2025
OFFICE MANAGER
Kimbrell's Furniture
11.2018 - 08.2023
AREA SUPERVISOR
Ross
12.2017 - 11.2018
MANAGER
Chick-Fil-A
03.2015 - 12.2017
HIGH SCHOOL DIPLOMA -
Hillcrest High School
08.2013 - 06/2017