CIERRA SORRELL-YOUNG
Louisville,KY
Summary
Dynamic healthcare IT professional committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Epic Application Analyst
Baptist Health
10.2021 - Current
- Defined IT process workflows through meetings with stakeholders.
- Resolved over 100 service desk tickets to increase operational efficiency.
- Analyzed technical problems with high accuracy and attention to detail.
- Assessed available technologies to create development specifications and detailed test cases.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Manager, Oncology Support
UofL Health
04.2021 - 10.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Epic Credentialed Trainer
UofL Health
08.2020 - 04.2021
- Trained and mentored 500+ new and existing personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Manager, Patient Financial Clearance
UofL Health
07.2019 - 08.2020
- Direct management of 25 insurance verification and prior authorization personnel within a revenue cycle department of an academic health system
- Reduced front end denials by 5% monthly for multiple departments through ongoing claims analysis and streamlined workflows within Centricity and Allscripts application
- Increased point of service collections by 15% monthly
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Supervisor, Eligibility Validation
UofL Health
09.2018 - 07.2019
- Direct management for 10 insurance verification representatives within a revenue cycle department of an academic health system
- Increased quality audit scores to 95% through continuous staff training and mentoring
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented standardized workflow for pre-service financial clearance activities within Centricity and Allscripts application
- Established and enforced clear goals to keep employees working collaboratively to achieve daily productivity volume of 65 visits verified daily per employee and 100,000 visits annually.
Manager, Environmental Services
UofL Health
10.2017 - 04.2018
- Through vendor Catholic Health Initiatives, accountable for 110 direct reports, including 6 supervisors, 2 team leads, and 1 department support assistant within facility with 462 beds.
- Decreased room turnover time to >60 minutes within Teletracking application and decreased turnover by 14%.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
Supervisor, Patient Access
UofL Health
06.2017 - 10.2017
- Through vendor Conifer Health Solutions, accountable for 20 direct reports within the patient access department of a Level 1 trauma facility
- Increased patient access productivity by 80% within STAR, PAI, and Cerner application
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor, Patient Transport
UofL Health
06.2016 - 04.2017
- Through vendor Catholic Health Initiatives, accountable for 45 direct reports within a support service department for two facility campuses.
- Reduced turnover by 50%.
- Handled department HR tasks such as recruiting interviewing, onboarding, and terminations.
- Decreased patient transport wait times to 15-minutes or less including discharged patients within Teletracking application
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Director of Admissions
Genesis Healthcare
12.2015 - 06.2016
- Maintained a 95-98% admission conversion rate.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Completed daily census to include upcoming discharges and admissions within CRM application.
- Maintained client relations to include physicians, home health agencies, other facilities, and hospitals to increase admissions to the facility.
- Responsible for ensuring the admissions agreement and contracts are signed by new patients/representative in a timely manner and consequently filed appropriately in the business office.
Care Management Associate
Aetna
02.2015 - 12.2015
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through a warm transfer.
- Transcribed over 10 monthly meetings and appointments using Microsoft Office and organized documents for streamlined office functionality.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Inpatient Services Coordinator
UofL Health
03.2011 - 04.2012
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Resolved patient billing issues in line with established guidelines.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Front Desk Clerk II
Baptist Health
12.2009 - 02.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Delivered support to medical staff in completion of patient paperwork.
Patient Access Registrar
UofL Health
08.2006 - 11.2008
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Office Coordinator
Louisville Heart Surgery
08.2006 - 11.2008
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Education
Master of Science - Management
Walden University
Minneapolis, MN03.2020
Skills
- System Documentation
- Service Tickets
- Customer Relationship Management
- Team Leadership
- Information Technology
- Project Implementation
- Revenue Cycle Management
- Data Analysis
- Training Materials and Documentation
- Instructional Techniques
Certification
- Healthy Planet Analytics and Clinical Build Training - 2022
Timeline
Epic Application Analyst
Baptist Health
10.2021 - Current
Manager, Oncology Support
UofL Health
04.2021 - 10.2021
Epic Credentialed Trainer
UofL Health
08.2020 - 04.2021
Manager, Patient Financial Clearance
UofL Health
07.2019 - 08.2020
Supervisor, Eligibility Validation
UofL Health
09.2018 - 07.2019
Manager, Environmental Services
UofL Health
10.2017 - 04.2018
Supervisor, Patient Access
UofL Health
06.2017 - 10.2017
Supervisor, Patient Transport
UofL Health
06.2016 - 04.2017
Director of Admissions
Genesis Healthcare
12.2015 - 06.2016
Care Management Associate
Aetna
02.2015 - 12.2015
Inpatient Services Coordinator
UofL Health
03.2011 - 04.2012
Front Desk Clerk II
Baptist Health
12.2009 - 02.2011
Patient Access Registrar
UofL Health
08.2006 - 11.2008
Office Coordinator
Louisville Heart Surgery
08.2006 - 11.2008
Master of Science - Management
Walden University