Samantha Webb
Epic Application Analyst
Summary
Dynamic Epic Application Analyst with a proven track record in Community Connect implementation, adept in analyzing data and trends to enhance healthcare software solutions. Excelled in program testing and adaptability, significantly improving patient registration processes. Achieved a successful pilot program leading to a new line of business while showcasing exceptional detail orientation and analytical skills.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Epic Application Analyst
Medix
01.2024 - Current
- Design, build, implement and test Epic EHR patient access applications including Cadence, Prelude, and MyChart for a new Community Connect partner within an existing Epic instance.
- Create logic to assist in scheduling with decision trees (badge achieved), workqueue rules, and MyChart decision based logic.
- Analyzes business and user needs, documentation of requirements and workflows and create solutions to streamline the patient registration and scheduling processes for a number of unique and individualized primary care clinics.
- Troubleshoot and fix complex application issues.
- Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
Information Services Administrator
LSG Sky Chefs
03.2023 - Current
- Answered incoming calls and emails from partner airlines to reschedule catering service based on rapidly changing needs.
- Researched issues with shipments, product delay and incorrect product amounts.
- Documented, sorted and approved paperwork to facility teams to ensure accurate materials, ready-made service, and departure times for 57 international flights, and 500+ domestic flights
- Updated internal database with new information, delay changes and updated counts.
Sales Associate
The Tile Shop
11.2022 - 03.2023
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided objective opinions and recommendations on style, color, material choices, and overall theme.
Data Analytics Manager
Health Endeavors
03.2019 - 05.2022
- Managed all Data Analytics for a multi-million dollar SaaS company alone, reporting directly to CEO and CTO. In final year, responsible for 1 direct reporting Analyst.
- Analyzed Medicare claims file data to interpret data, develop reports, and identify trends.
- Devised custom and pre-configured weekly and monthly reports for delivery to key decision-making clients for the purpose of identifying key improvement plans which raised client success rates in shared-savings programs by 20%.
- Simplified complex healthcare objectives by establishing key performance indicators and implementing actionable data plans which improved satisfaction rates of all clients by 30%.
- Supported SQL Database Developers in validating incoming data sources, creating automated reports, and QA testing updates and new rollouts
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ 08.2018 - 2020.05
Skills
Adaptability
Analyzing Trends
Detail-Oriented
Analyzing Data
Data Research And Analysis
Validating Data
System configuration
Application testing
End-user training
Healthcare IT
Software documentation
Certification
Epic - Cadence
Timeline
Epic - MyChart
11-2024
Epic Application Analyst
Medix
01.2024 - Current
Epic - Cadence
01-2024
Epic - Prelude
01-2024
Information Services Administrator
LSG Sky Chefs
03.2023 - Current
Sales Associate
The Tile Shop
11.2022 - 03.2023
Data Analytics Manager
Health Endeavors
03.2019 - 05.2022
Bachelor of Science - Applied Management
Grand Canyon University
08.2018 - 2020.05
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