Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Certification
References
Timeline
Generic

Mary Moreland

Huntington,WV

Summary

I was excited to discover the job opportunity of Wisdom/Ambulatory Analyst with OCHIN. I am a skilled Epic Application Analyst with a background in dental care, healthcare IT, and EMR systems. Strengths include comprehensive knowledge of Epic software, application troubleshooting, system upgrades, and user training. Previous work has yielded enhanced system functionality, improved end-user efficiency, and streamlined workflows. I possess strong communication skills, paired with the ability to translate complex technical language into easy-to-understand terms for effective team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Epic Application Analyst

Valley Health Systems
Huntington, WV
04.2022 - Current
  • Streamlined task prioritization and organization to efficiently achieve service goals.
  • Worked in tandem with team members to reach project targets and meet established deadlines.
  • Assisted with support for application-related challenges, and evaluated overall application performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Introduced innovative strategies and solutions to enhance team performance and results.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Cultivated supportive relationships with colleagues to enhance a collaborative work atmosphere.
  • Developed systems, enhanced workflows, and created documentation for end users.
  • Assessed impacts on existing configurations while providing support during software upgrades.

Lead Receptionist

Valley Health Systems
08.2020 - 04.2022
  • Responsible for maintaining an efficient work flow in the medical, dental, behavioral health and optometry departments in order to provide consistent and exceptional patient care.
  • Acting as a liaison between the front desk and the office coordinator, billing, and provider staff.
  • Duties include overseeing the training of incoming office staff on company policies and procedures and ensuring they are being adhered to, as well as filling in where needed in any of the departments.

Dental Receptionist

Valley Health Systems
09.2018 - 08.2020
  • Responsible for maintaining day-to-day workflow in the dental department in order to provide excellent patient care.
  • Expertise in multiple dental procedures, scheduling, and protocols. The ability to answer patient concerns and questions clearly and quickly.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.

Sales Associate

Sheetz
03.2012 - 09.2018
  • Attended to all facets of customer care, including preparing and facilitating food orders, money transactions, and customer service.
  • Particular skills included attention to detail, proper food handling procedures, ability to multitask, and consistently perform in a fast-paced and high volume business.
  • Responsibilities included training new associates on company procedures and protocols.
  • Performed inventory and quality checks for store merchandise.
  • Answered phones to resolve customer concerns and complaints.

Education

Board of Governors Degree with Associates in Applied Science - Applied Science, Pharmacology, Medical Terminology, Anatomy and Physiology

Mountwest Community And Technical College
Huntington, WV
05.2017

College Preparatory Diploma -

Greater Beckley Christian School
Beckley, WV
05.2012

Skills

  • Detail-oriented organization
  • Excellent multitasking
  • Strong verbal and written communication
  • Badges in Epic Data Courier and Inbasket
  • Adaptability and flexibility in problem-solving
  • Strong time management
  • Moderate proficiency with the MS Office Suite
  • Epic Certification in EpicCare Ambulatory, Wisdom, Kaleidoscope, and Behavioral Health
  • Epic application support
  • Software upgrades
  • Workflow optimization

References

  • Heather Hansen, Professional Associate, Sheetz, 304-840-1834
  • Whitney Adkins, Office Coordinator, Valley Health Systems, 304-638-4472
  • Lora Wells, Professional Associate, Valley Health Systems, 740-861-1048
  • Martina Hamlin, Professional Associate, Valley Health Systems, 304-690-3796

Leadership Experience

  • Responsible for training incoming office staff and making schedules.
  • Member of the Patient Recognition/Appreciation committee at Valley Health Systems since 10/20.

Certification

  • EpicCare Ambulatory
  • Wisdom
  • Kaleidoscope
  • Behavioral Health

References

References available upon request.

Timeline

Epic Application Analyst

Valley Health Systems
04.2022 - Current

Lead Receptionist

Valley Health Systems
08.2020 - 04.2022

Dental Receptionist

Valley Health Systems
09.2018 - 08.2020

Sales Associate

Sheetz
03.2012 - 09.2018

Board of Governors Degree with Associates in Applied Science - Applied Science, Pharmacology, Medical Terminology, Anatomy and Physiology

Mountwest Community And Technical College

College Preparatory Diploma -

Greater Beckley Christian School

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Mary Moreland