Tianna Lewis
Chicago,IL
Summary
An energetic and driven professional with a total of 8+ years of customer service experience in and outside of the healthcare setting. Talented at learning quickly and adding value to any team. Strong work ethic and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Epic Application Analyst
Rush University Medical Center, RUMC
Chicago, Illinois
05.2024 - Current
- Provide ongoing optimization and support for EpicCare Ambulatory and Beacon Oncology application.
- Provide on-call support and service desk ticket triage for Ambulatory and Beacon Oncology.
- Led Epic May 2024 Upgrade Projects for Beacon Oncology.
- Provided go-live support for the Epic Beaker Lab Information System.
- Provided go-live support for Rush Md Anderson Cancer Center at Rush Lisle.
- Perform builds, upgrades, and system enhancements as needed.
Epic Application Associate Analyst
Rush University Medical Center, RUMC
Chicago, Illinois
05.2023 - 05.2024
- Perform builds, upgrades, and system enhancements as needed.
- Provide ongoing optimization and support for EpicCare Ambulatory application.
- Provide on-call support and service desk ticket triage for ambulatory.
- Work and communicate within cross-functional teams to achieve application integration to meet clinical needs.
- Led and Co led Epic November 2023 and February 2024 Upgrade Projects for EpicCare Ambulatory.
Student Intern- IS Clinical Systems
Rush University Medical Center
Chicago, IL
12.2019 - 05.2023
- Provide system support for EpicCare Ambulatory.
- Troubleshoot and resolve help desk tickets utilizing ServiceNow.
- Clear workqueue errors for Quest and Labcorp.
- Create SmartTools for clinicians utilization: Letters, SmartText, SmartList and Smartphrases.
Mental Health Technician
Baptist Health Medical Center
Little Rock, AR
08.2021 - 11.2021
- Used Epic software to document patient data.
- Assisted patients improve social relationships and engagement.
- Bathed, fed and dressed patients based on individual abilities.
- Monitored patient's physical and emotional well-being and report unusual behavior and physical ailments to medical staff.
Education
Bachelor of Arts - Psychology
Philander Smith College
Little Rock, AR05.2022
Skills
- Excellent Customer service
- Proficient at using Microsoft Office Products
- Superb problem-solving abilities
- Outstanding organizational skills
- Strong Communication
- Time management
- Team collaboration
- Adaptability
Certification
- EpicCare Ambulatory - 2019
- Beacon Oncology - 2024
Timeline
Epic Application Analyst
Rush University Medical Center, RUMC
05.2024 - Current
Epic Application Associate Analyst
Rush University Medical Center, RUMC
05.2023 - 05.2024
Mental Health Technician
Baptist Health Medical Center
08.2021 - 11.2021
Student Intern- IS Clinical Systems
Rush University Medical Center
12.2019 - 05.2023
Bachelor of Arts - Psychology
Philander Smith College
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