Heidi Reiff
Sioux City,IA
Summary
Experienced Epic Application Analyst with extensive experience at UnityPoint Health, specializing in system optimization and effectiveness. Proven expertise in Epic modules and clinical workflow analysis, coupled with exceptional communication skills. Successfully enhanced coding processes and integrated encoder systems, driving accuracy and efficiency in healthcare IT solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Epic Application Analyst
UnityPoint Health
01.2018 - Current
- Contribute as an application analyst on the Epic revenue cycle HIM team, focusing on system optimization, and as a member of the build a team to enhance HIM and coding processes.
- Apply substantial expertise in Epic hospital coding for system build, enhancement, maintenance, and support.
- Support deficiency tracking and the release of information within Epic modules, ensuring compliance.
- Provide Dragon support to optimize voice recognition usage in documentation.
- Integrated encoder systems to streamline coding operations for improved accuracy.
Nurse Manager 5A Medical/Telemetry
UnityPoint Health - St. Luke’s
01.2016 - 01.2018
- Oversight of 70 staff members, including RNs, CNAs, and telemetry technicians, in busy 32-bed cardiac stepdown unit
- Conducted personnel interviews, hiring processes, disciplinary actions, and dismissals.
- Addressed and analyzed complaints from families, patients, and clinical staff, formulating solutions to complex challenges.
Manager Clinical Services
Mercy Medical Center
01.2013 - 01.2016
- Oversight of team of 40 RN’s, CNA’s, and telemetry techs on a busy 24 bed cardiac stepdown unit
- Managed successful implementation of a new telemetry system
- Assisted with the development and initiation of the Central Staffing Office
- Implementation of new nurse call system
- Served on Informatics Nursing Council
Clinical Delivery Consultant
Cerner Corporation
Kansas City, USA
01.2011 - 01.2013
- Implementation of Clairvia’s solutions including Outcomes-driven Acuity, Assignment Manager, Demand Manager, Patient Progress Manager and Staff Manager
- Conducted system training for installation and configuration of Outcomes-driven Acuity, Assignment Manager, Demand Manager, and Patient Progress Manager
- Track and resolve implementation issues with support and development teams
- Detailed knowledge of Clairvia best practice workflows and regularly guided clients to desired future state workflows
- Created and maintained positive client relationships throughout the implementation cycle
- Worked collaboratively with clients and internal resources to track project progress, integrate Clairvia solutions with Cerner Powerchart and execute project deliverables on time
- Demonstrated exceptional communication and presentation skills while explaining key workflows and project goals for Executive Leadership as well as individual Project Contributors and Key Stakeholders
- Kansas City, MO
Clinical Applications Analyst
Iowa Health System
Des Moines, USA
01.2007 - 01.2011
- Team Lead of design and implementation team through enterprise-wide EHR implementations (Allscripts ED and Epic ASAP)
- Provided clinical expertise to clinical end users, including RN’s and physicians, to design documentation and workflows using best practice recommendations
- Provided post go-live support for on-going clinical customization and updates
- Des Moines, IA
Emergency Department Nurse Manager
St. Luke’s
Sioux City, USA
01.2004 - 01.2007
- Nurse manager of a 17-bed Level 3 Trauma Center
- Managed clinical and support staff
- Successfully developed a hospital-wide disaster plan according to National Incident Management System (NIMS) requirements
- Closely collaborated with medical staff on physician documentation to improve compliance with PQRI
- Extensive knowledge of EMTALA and The Joint Commission regulations related to Emergency Services
- Sioux City, IA
Education
Masters of Science - Nursing—Leadership and Management
Walden University
Minneapolis, MN11-2017
Bachelor of Science - Nursing
Briar Cliff University
Sioux City, IA05-2007
Associate Degree - Nursing
St. Luke’s College of Nursing
Sioux City, IA05-1999
Skills
- Epic certification
- Healthcare IT
- Clinical workflow analysis
- Epic module expertise
- Application testing
- Issue resolution
- Software implementation
- Teamwork and collaboration
- Excellent communication
Credentials
MSN, RN
Summary Of Applications
- Epic EHR
- Nuance Dragon Medical One
- Solventum CRS Encoder
- Fluency for Transcription
- Proficient in Microsoft Office (Excel, Word, Vizio, Teams)
- Cerner Clairvia Outcomes-driven Acuity/Demand Manager/Assignment Manager/Patient Progress Manager/Staff Manager
- Allscripts ED
- GE CareCast EHR
Certification
- • Epic Hospital Coding Certified - current
- • Epic Deficiency Tracking Certified - current
- • Epic ASAP Certified - current
- • Registered Nurse License, State of Iowa (#102330 - 1999 to present
Timeline
Epic Application Analyst
UnityPoint Health
01.2018 - Current
Nurse Manager 5A Medical/Telemetry
UnityPoint Health - St. Luke’s
01.2016 - 01.2018
Manager Clinical Services
Mercy Medical Center
01.2013 - 01.2016
Clinical Delivery Consultant
Cerner Corporation
01.2011 - 01.2013
Clinical Applications Analyst
Iowa Health System
01.2007 - 01.2011
Emergency Department Nurse Manager
St. Luke’s
01.2004 - 01.2007
Masters of Science - Nursing—Leadership and Management
Walden University
Bachelor of Science - Nursing
Briar Cliff University
Associate Degree - Nursing
St. Luke’s College of Nursing