Cierra Travis
Lone Tree,CO
Summary
Driven Financial Center Manager with a 7 year track record of successful administrative, sales and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
8
8
years of professional experience
Work History
Financial Center Manager
Bank of America
Denver, CO
08.2021 - Current
- Built and lead high-performance team focused on achieving sales and service goals.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Adhered to established security procedures and escalated potential fraud or safety violations to investigation partners for immediate recourse.
- Recruited and hired talent and managed branch offices by mentoring and cross-training new leadership.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
Financial Center Operations Manager
Bank Of America
Denver, CO
10.2019 - 08.2021
- Properly managed retention and record keeping within the financial center
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Branch Manager Trainee
TCF National Bank
Parker, CO
11.2017 - 09.2019
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in sales.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
Supervisor
TCF National Bank
Northglenn, CO
03.2016 - 11.2017
- Educated staff on organizational mission and goals to help employees achieve success.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Managed daily tasks and bank operations
Relationship Banker
TCF National Bank
Northglenn, CO
06.2015 - 03.2016
- Cultivated strong client relationships by providing products and services that suit customers' changing financial circumstances.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Education
Communication Studies
Metropolitan State
University of Denver
Denver, COSkills
- Proactive outreach
- Record retention
- Financial center auditing
- Cash handling/forecasting
- Customer service
- Complex problem resolution
- Risk management
- Microsoft proficient
- Public speaking
- Project management
- Account management
- Operational efficiency
- Administrative support
- Coaching/team development
Timeline
Financial Center Manager
Bank of America
08.2021 - Current
Financial Center Operations Manager
Bank Of America
10.2019 - 08.2021
Branch Manager Trainee
TCF National Bank
11.2017 - 09.2019
Supervisor
TCF National Bank
03.2016 - 11.2017
Relationship Banker
TCF National Bank
06.2015 - 03.2016
Communication Studies
Metropolitan State
University of Denver
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