Cierra Wiley

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Administered medications to animals in treatment and documented changes in condition.
• Collected patient biopsies and blood samples for laboratory analysis.
• Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
• Ran in house diagnostic testing including:

Pre-surgical blood screening, Chem 10, Chem 27, Total T4, Electrolyte, and SDMA tests using a Catalyst One IDEXX Station.

Urinalysis using the dipstick method, in house UA, Refractometer, and preparing slides for microscopic evaluation.

Fecal floats for microscopic evaluation.

Preparing slides from blood samples for in house microscopic analysis and for slides to be sent for laboratory testing.

Glucose testing and blood glucose curves using an AlphaTrak 3.

• Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
• Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
• Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
• Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
• Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
• Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
• Communicated professionally with pet owners via phone, email, and text.
• Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
• Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
• Facilitated smoother operations by organizing and maintaining supplies and equipment, ensuring everything was readily available when needed.

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• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.