Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

CIGALE BICHARDUTLEY

Mesa,AZ

Summary

Received the “Presidential Award “ for 10 consecutive years for outstanding sales performance. Added $2 million dollars to existing book of business. Recognized as a top revenue generated for 10 years straight. Exceeded sales targets by cross selling a variety of products at every opportunity. Proven communication and problem solving skills. Strong work ethic and integrity

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Pineapple Insurance
Tampa, FL
07.2022 - Current
  • Experienced Customer service leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing 20 years of related experience, combined with dedication to continuous improvement and personal achievement.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Working remotely for the last several year

Camp Worker

CRATER LAKE RV PARK
Prospect, OR
04.2022 - 10.2024
  • Monitored incoming messages on voicemail system ensuring prompt response times.
  • Greeted and directed visitors to the office.
  • Managed front desk operations such as answering phones and responding to emails.
  • Processed customer payments for reservations over the phone.
  • Advised guests on local attractions and activities available nearby.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Ensured all reservations were properly documented in the system.
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Worked the camp reservation system

INSURANCE AGENT

Palm Valley Insurance
ST AUGUSTINE, Florida
03.2020 - 07.2022
  • Evaluated prospective customer's homeowner and auto insurance needs to determine eligibility and recommend proper coverage options.
  • Made outbound calls to review current clients' accounts for accurate coverage and cross-selling.
  • Upsold new products to policyholders to suit individual needs. Followed up with potential clients regarding online information requests.
  • Processed applications, payments, corrections, endorsements, and cancellations. Used Data Management System to market potential new business.
  • Exceeded sales target requirements each month.

WORK CAMPER

DELORES RV RESORT
DELORES, CO
04.2020 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated a variety of machinery and tools safely and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned RV sites, trimmed trees, and made daily repairs. Worked in the office.
  • Worked in teams to get cabins ready for new guests.
  • Daily laundry, cleaned bathrooms twice a day. cleaned fire pits

SENIOR INSURANCE AGENT

AAA Insurance Company
PONTE VEDRA , FL
03.2008 - 01.2019
  • Evaluated prospective customer's homeowner and auto insurance needs to determine eligibility and recommend proper coverage options.
  • Made outbound calls to review current clients account for accurate coverage and cross selling. Upsold new products to policyholder's to suit individual needs.
  • Followed up with potential clients regarding online information requests.
  • Processed applications, payments, corrections, endorsements and cancellation.
  • Used Data Management System to market potential new business.
  • Exceeded sales target requirements each month

Education

Busines Studies

Troy State University
Montgomery, AL

Skills

  • Lead Management System
  • MS Office (Word, Excel and Outlook)
  • Working Knowledge of Main Frame Systems
  • Third Party and Web-based Tracking Systems
  • Skilled multi-tasker
  • Sales expertise
  • Customer Retention
  • Work Camper reservations
  • Expertise in sales

Certification

  • Licensed Insurance agent for the state of Florida

Affiliations

  • We are very active couple who take advanatage of the out doors.

Timeline

Customer Service Manager

Pineapple Insurance
07.2022 - Current

Camp Worker

CRATER LAKE RV PARK
04.2022 - 10.2024

WORK CAMPER

DELORES RV RESORT
04.2020 - 10.2020

INSURANCE AGENT

Palm Valley Insurance
03.2020 - 07.2022

SENIOR INSURANCE AGENT

AAA Insurance Company
03.2008 - 01.2019

Busines Studies

Troy State University

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CIGALE BICHARDUTLEY