Kelley White
Chico,Tx
Summary
To obtain a Claim Specialist position and career at State Farm Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
State Farm- David Correll
01.2023 - Current
Claim Specialist
State Farm- David Correll
01.2023 - Current
Billing Specialist
State Farm- David Correll
01.2023 - Current
Life Sales Specialist
State Farm- David Correll
01.2023 - Current
Owner of Salon
Kelley and Co. Hair Salon
01.2009 - 01.2023
- Responsible for the hiring and overseeing of employees
- Managed Inventory sales and buying
- Worked with hundreds of clients with different specialized needs.
New Account Manager
First State Bank
01.2010 - 01.2015
- Responsible for NSF charges
- Head Teller
- Loan Processor
Education
Associate of Science -
North Central Texas College
Gainesville, TX05.2010
Skills
- Experience in claims customer service involving auto and fire claims
- Assist customers with damages, repair costs, and settlements involved in the claims process
- Sales – provide sales solutions to customer needs
- Problem resolution - Understands or is empathetic to customer concerns Will work on bringing solutions to the customer
- Organizational skills – Created and used of system for claims follow-up
- Proficient in using CCC, Xactimate, and all software tools that use estimating and evaluations
- Knowledge of state regulations
- Understanding all compliance requirements that are needed for the job
- Team player – Fill in or pick up wherever needed to serve the team
- Leadership – Can lead a group of adults into becoming one team to complete the job at State Farm
- Experience in Excel, NECHO, ECRM, Word, PowerPoint, Office, and ABS
References
- David Correll, 940-683-2411, State Farm Agent, David.correll.ral8@statefarm.com
- Denise Waters, 940-389-3324, Arcosa Materials Regional Manager, Dwaters1969@yahoo.com
- Pat Waters, 940-389-8620, Co-Owner at TLR Manufacturing, Pat@patwaters.com
- Nadya Martinez, 940-577-7048, Team Specialist at State Farm, Nadya.martinez.usdr@statefarm.com
- Kristopher Handlon, 940-399-8546, Teams Specialist Farm Bureau, khandlon@txfb-ins.com
Timeline
Customer Service Manager
State Farm- David Correll
01.2023 - Current
Claim Specialist
State Farm- David Correll
01.2023 - Current
Billing Specialist
State Farm- David Correll
01.2023 - Current
Life Sales Specialist
State Farm- David Correll
01.2023 - Current
New Account Manager
First State Bank
01.2010 - 01.2015
Owner of Salon
Kelley and Co. Hair Salon
01.2009 - 01.2023
Associate of Science -
North Central Texas College
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