Porcelain Knight

Porcelain Knight is a highly motivated and customer-focused professional based in Plant City, FL, with extensive experience in customer service, member relations, and administrative operations She has worked with Aston Carter and Sharecare since 2022, providing exceptional service for the State Health Benefit Plan (SHBP) program by assisting members with medical incentives, benefits, and insurance account updates, while managing inbound and outbound communications, resolving payment and policy issues, and ensuring accurate documentation Previously, as a Customer Experience Associate III at The Results Company from 2019 to 2021, Porcelain demonstrated strong analytical and communication skills by identifying client needs, managing insurance billing and claims inquiries, and collaborating with clients on special projects involving sales and enrollment processes From 2016 to 2019, she served as an Administrative and Environmental Services Coordinator at Star Distribution, where she oversaw office operations, processed accounts payable and receivable, supervised staff, and prepared management reports and proposals Earlier in her career, she worked as a Bus Attendant for Hillsborough County Public Schools, ensuring student safety and compliance with transportation standards, and as an HR and Data Entry Clerk with Affinity Marketing Service, where she handled hiring, payroll, and employee training while maintaining accurate customer records Porcelain holds a high school diploma and brings a diverse skill set including leadership, team development, customer relations, data management, strategic planning, problem-solving, and proficiency with Microsoft Office and CRM systems Known for her professionalism, adaptability, and dedication to excellence, she continues to seek opportunities to contribute to dynamic and innovative business environments that value growth, efficiency, and outstanding service