Cigale McFarlane Blaine
Coconut Creek,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
15
15
years of professional experience
Work History
Virtual Customer Service Assistant
Elite Design Assistants
10.2020 - Current
- Work with Interior Design professionals virtually, assisting with AutoCAD, moodboards, sourcing, proposals, coordinating with vendors and administrative work.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Increased sales by offering personalized recommendations based on customer needs.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Served as a reliable point of contact between customers and other departments, ensuring seamless communication throughout each project or request lifecycle.
Customer Service/Sales Associate
Needham Decorative Hardware
10.2014 - 07.2018
- Assist customer's with product selection for door/cabinet hardware and decorative lighting, Create estimates and invoices in a timely manner
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Representative
Light Bulbs Unlimited
11.2013 - 03.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Design Assistant
Yacht Interiors by Shelley
04.2013 - 10.2013
- Researched products, select samples, organized and coordinated library, assisted with client meetings, put together presentation boards, fabrication packages and proposals, also coordinated building maintenance and product ordering
Secretary
M&A Constructions
05.2009 - 08.2009
- Audited the weekly payrolls, invoices, and quotations, paid bills, filed, and answered calls, maintained daily log of workers, corresponded with other construction companies both locally and abroad
Education
Bachelor of Science in Interior Design -
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL03.2013
Skills
- Customer Assistance
- Data Collection
- Call Management
- Consultative Sales
- Paperwork Processing
- Product Knowledge
- Account Updating
- Scheduling
- Appointment Scheduling
- Data Entry
- Client Relations
- Quality Assurance Controls
- Customer Service
- Customer Education
- Clerical Support
- Conflict Resolution
- Building Rapport
Additional Information
Computer Skills: AutoCAD, Google Sketch Up, Proficient in PC and Mac Microsoft Office: Microsoft Word, PowerPoint and Excel. Intuit QuickBooks Enterprise Solution- Retail Edition and Design Files and Designer Advantage.
Assessments
- Sales skills, Proficient, 11/01/22, Influencing and negotiating with customers
- Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
- Work style: Professionalism, Proficient, 03/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Customer service, Proficient, 10/01/20, Identifying and resolving common customer issues
- Teamwork: Interpersonal skills, Proficient, 10/01/20, Responding to challenging team situations at work
Timeline
Virtual Customer Service Assistant
Elite Design Assistants
10.2020 - Current
Customer Service/Sales Associate
Needham Decorative Hardware
10.2014 - 07.2018
Customer Service Representative
Light Bulbs Unlimited
11.2013 - 03.2014
Design Assistant
Yacht Interiors by Shelley
04.2013 - 10.2013
Secretary
M&A Constructions
05.2009 - 08.2009
Bachelor of Science in Interior Design -
The Art Institute of Fort Lauderdale