Angela Hazen
Newalla
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Virtual Customer Service Representative
Consumer Cellular
Oklahoma City, OK
03.2025 - 12.2025
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed high-volume call queues while maintaining quality service standards.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Trained new team members on systems and best practices for customer support.
- Implemented strategies that reduced response time and improved customer satisfaction ratings.
SALES ASSOCIATE
7-Eleven
Moore, OK
10.2019 - 07.2020
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and assist with information on product features
- Welcome customers to the store and answer their queries
PERSONAL BANKER
City National Bank
Oklahoma City, OK
12.2015 - 06.2017
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to inhouse financial experts, as needed
DATA ENTRY
Oklahoma Blood Institute
Oklahoma City, OK
04.2002 - 01.2003
- Research and obtain further information for incomplete documents
- Generate reports, store completed work in designated locations and perform backup operations
- Communicated effectively with internal groups to resolve urgent or escalated issues, resulting in a 50% decrease in resolution time
Education
High School Diploma -
Moore Norman Technology Center
10.2018
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling accuracy
- Problem-solving
- Work ethic and integrity
Timeline
Virtual Customer Service Representative
Consumer Cellular
03.2025 - 12.2025
SALES ASSOCIATE
7-Eleven
10.2019 - 07.2020
PERSONAL BANKER
City National Bank
12.2015 - 06.2017
DATA ENTRY
Oklahoma Blood Institute
04.2002 - 01.2003
High School Diploma -
Moore Norman Technology Center