Ciji Partlow
Customer-oriented specialist with six years of experience in CSI culture and processes, serving as a primary liaison between customers and the organization. Skilled in fostering strong customer relationships, managing high-volume communications, and training new employees to ensure consistent service standards. Expertise in communicating procedural changes and maintaining comprehensive knowledge of company policies.
Work History
First Impressions Generalist
6 Years 6 MonthsServe as one of the company's primary points of contact, creating a professional and welcoming first impression for customers, vendors, and other business contacts.
Build positive customer relationships through attentive listening, professional communication, responsiveness, and a solutions-oriented approach.
Manage a multi-line phone system and efficiently identify customer needs before directing inquiries to the appropriate department or team member.
Develop and maintain extensive knowledge of company operations, procedures, personnel, and customer-facing processes to provide accurate and effective assistance.
Train new employees on the company's phone system, front-desk procedures, and expectations within the role of first impressions.
Help new team members understand and consistently apply the communication style and customer-service standards expected by leadership.
Serve as a trusted resource for phone team members when questions arise regarding procedures, communication expectations, and call routing.
Assist in maintaining consistency across the phone team by reinforcing procedures, communicating changes, and sharing operational knowledge.
Represent the company and its brand in every customer interaction, contributing to a positive and professional customer experience.
Server
5 Years- Delivered exceptional customer service, ensuring a welcoming dining experience for guests.
- Managed order processing and coordination between kitchen and front-of-house staff for seamless service.
- Trained and mentored junior staff, fostering skill development, culinary knowledge, and POS navigation.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts
- Honoree of Phi Theta Kappa