Ciji Quick
Cheraw
Summary
I
Experienced with patient registration processes and ensuring accuracy in patient data. Utilizes strong communication and organizational skills to enhance patient interactions and streamline administrative tasks. Knowledge of healthcare protocols and regulations ensures compliance and efficiency in all registration activities.
Overview
2026
2026
years of professional experience
Work History
Quality Operator
Schaeffler Group
Cheraw, SC
01.2024 - Current
- Conducted detailed inspections of metal components for automotive applications, contributing to the company's reputation for safety and quality.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve shared goals.
- Researched the trends of previous orders in quality databases to trouble-shoot recent orders with nonconformances.
- Contained suspected conforming components to a hold area and followed procedural protocol for further investigation by superior quality management.
- Assisted with internal audits contributing valuable insights that contributed to maintaining regulatory compliance across operations.
- Read and interpreted blueprints and SOPs to determine required testing methods and gages to utilize for final inspection and metallurgy testing.
- Organized and maintained filings of quality reports, entered findings into the quality database, and created organization for the best use of gages in accordance with 5s standards.
Returns Processor
QVC Distribution Center
Florence, SC
01.2024 - 12.2024
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
- Provided documentation and calculations to support inventory distribution decisions.
- Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
COVID-19 Contact Tracer
People Personnel
Dillon, SC
01.2022 - 12.2023
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Provided exceptional customer service, addressing inquiries promptly and resolving concerns professionally.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Customer Service Representative
Assurant
01.2021 - 01.2023
- Followed client specific policies, protocols, and procedures while providing exceptional customer service for inbound callers in a fast-paced call center with hazard insurance needs.
- Performed maintenance on accounts by requesting payments and disbursement stops for premiums on insurance policies.
- Simultaneously navigated computer programs to solve problems while following a script to advise callers.
- Performed outbound calls to insurance companies to request new policy information, renewals, and invoices as needed.
- Recommended mortgage-related products to borrowers and directed misdirected calls to the appropriate department.
- Collaborated with team members to solve issues related to hazard insurance.
- Deescalated irate calls by remaining compassionate, empathetic, and calm.
- Remotely
Quality Technician
Enviva Biomass
Hamlet, NC
01.2019 - 10.2021
- Followed safety procedures while gathering samples from various locations within the mill.
- Conducted routine and non-routine analysis of in-process material, raw material, and finished goods.
- Communicated with quality council, control room operators, supervisors, and plant management about quality procedures, improving efficiency, and evolving standards.
- Applied statistical methods and performed mathematical calculations to determine if material was in control limits.
- Reduced testing time by 30 % by organizing test area.
- Trained new technicians in current quality procedures, testing methods, and protocols.
Volunteer
American Red Cross
FLORENCE, SC
- Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained up-to-date donor records using database software, enabling accurate tracking of contributions over time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
QUALITY TECHNICIAN
Cummins-Meritor
Maxton, NC
01.2023 - 01.2024
- Meticulously monitored the production line of transfer cases for transmissions in heavy-duty vehicles.
- Effectively coached and educated operators on SOPs to ensure quality standards and regulations were met, and procedures were followed correctly.
- Alerted maintenance and production managers to malforming equipment.
- Examined causes customer complaints and created systems to prevent future occurrences.
- Strategized with production management to determine approaches for delivering high quality products within a satisfactory timeframe.
- Reported findings, nonconformances, and MRB components in the daily end of shift quality report.
QUALITY INSPECTOR
SPX -Marley Engineered Products
Bennettsville, SC
01.2014 - 01.2019
- Performed first-piece article, in-process, and final inspections of heating units and accessories on production floor.
- Investigated root causes of nonconforming units and material and contained nonconforming products to a holding area.
- Communicated with engineers about expectations of product performance, changes in specs, and non-conformances.
- Inspected products in accordance with their bill of material and engineered approved drawings.
- Investigated quality customer complaints and created solutions for future occurrences.
- Used QC databases and Microsoft applications to manage quality documents, enter nonconformances, log daily quality checks and communicate with team members.
Education
Medical Billing and Coding
University of South Carolina
05.2025
Skills
- Proficient in medical language
- Skilled in Microsoft applications
- Effective team contributor
- Proficient in scheduling tasks
- Relationship building
- Data entry expertise
- Electronic recordkeeping
- Insurance documentation review
- Effective verbal and written communication
Timeline
Returns Processor
QVC Distribution Center
01.2024 - 12.2024
Quality Operator
Schaeffler Group
01.2024 - Current
QUALITY TECHNICIAN
Cummins-Meritor
01.2023 - 01.2024
COVID-19 Contact Tracer
People Personnel
01.2022 - 12.2023
Customer Service Representative
Assurant
01.2021 - 01.2023
Quality Technician
Enviva Biomass
01.2019 - 10.2021
QUALITY INSPECTOR
SPX -Marley Engineered Products
01.2014 - 01.2019
Volunteer
American Red Cross
Medical Billing and Coding
University of South Carolina