Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ciley Nguyen

Clive

Summary

Knowledgeable about technical problem-solving and dedicated to continuous learning and development in this environment. Brings strong foundation in system diagnostics and software troubleshooting. Ready to use and develop skills in technical analysis and system optimization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Engineer

Keltek
03.2025 - 05.2025
  • Configured IPro body cameras, in-car cameras, and emergency vehicle lighting systems.
  • Installed and configured Sierra Wireless Routers tailored to department-specific needs.
  • Managed firewall configurations, server connections, and tech integration with Panasonic Toughbooks (CF-33/CF-55).
  • Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
  • Implemented quality control measures to ensure the highest level of product integrity and reliability.
  • Maintained service schedule for software and hardware.
  • Identified and corrected system faults to minimize operational system downtime.

Help Desk (Contractor)

Wells Fargo
08.2024 - 01.2025
  • Remotely resolved technical issues via phone.
  • Documented customer inquiries and resolutions.

Data Center Technician (Contractor)

TEKsystems
12.2023 - 05.2024
  • Reported/escalated incidents, completed diagnostics, and resolved break-fix tickets.
  • Monitored system performance and ensured optimal operation of data center hardware.
  • Conducted routine maintenance tasks on hardware to prevent downtime and enhance reliability.
  • Accepted tasks and documented status using ticketing system, time reports and email.

Team Lead

Walmart
02.2023 - 07.2023
  • Managed front-end operations and team coordination.
  • Delivered customer service and ensured safety protocols.
  • Led team in daily operations, ensuring efficient workflow and high productivity levels.
  • Trained new associates on store policies, procedures, and customer service standards.
  • Implemented process improvements that enhanced team performance and operational efficiency.
  • Resolved customer inquiries and escalated issues to ensure a satisfactory shopping experience.

Technology Associate

Walmart
12.2022 - 02.2023
  • Assisted customers with technology product selection and troubleshooting.
  • Maintained and organized electronics department inventory.
  • Provided basic technical support and ensured accurate product displays.

Education

Associate Degree - Information Technology Datacommunication

Des Moines Area Community College (DMACC)
West Des Moines, IA
08.2024

Skills

  • Communication
  • Python
  • Microsoft SQL Server
  • Windows OS & Server
  • Mobile Devices
  • Troubleshooting
  • Computer Hardware
  • VMWare
  • DNS
  • LAN
  • Cabling
  • Fiber Splicing
  • Network Security
  • Computer Networking

Certification

  • TestOut Client Pro Certification
  • TestOut IT Fundamentals Pro Certification
  • TestOut Network Pro Certification
  • TestOut PC Pro Certification
  • CCNAv7: Introduction to Networks
  • CCNAv7: Switching, Routing, and Wireless Essentials
  • CCNAv7: Enterprise Networking, Security, and Automation
  • CompTIA Network+
  • CCNA Security
  • Network Technology-Telecommunications (Certification from DMACC)
  • Driver's License

Languages

American Sign Language - Intermediate

Timeline

Technical Engineer

Keltek
03.2025 - 05.2025

Help Desk (Contractor)

Wells Fargo
08.2024 - 01.2025

Data Center Technician (Contractor)

TEKsystems
12.2023 - 05.2024

Team Lead

Walmart
02.2023 - 07.2023

Technology Associate

Walmart
12.2022 - 02.2023

Associate Degree - Information Technology Datacommunication

Des Moines Area Community College (DMACC)

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