William "Tony" Onsted
Rockville,MD
Summary
Results-driven professional with a strong work ethic and proven ability to thrive in challenging environments. Demonstrates exceptional communication skills, and a commitment to teamwork, consistently delivering high-quality work under pressure. A proactive learner, dedicated to supporting organizational goals, and enhancing service delivery. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and efficiency.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Technical Engineer
SoftMed\3M\Solventum
Silver Spring, MD
11.1999 - Current
- Diagnosed network problems quickly to reduce downtime.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Monitored system performance using various toolsets to identify areas of improvement.
- Installed, configured, maintained and upgraded computer systems and networks.
- Provided technical support to customers over the phone or through email.
- Provided technical support in root cause failure analysis for significant production issues and investigations.
- Customized software applications to meet specific client needs and preferences.
- Collaborated with cross-functional teams to deliver high-quality technical projects on schedule.
- Evaluated system performance metrics to recommend enhancements and optimizations.
- Spearheaded the migration of legacy systems to modern platforms, minimizing downtime.
- Optimized system performance through continuous monitoring and advanced tuning techniques.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Conducted comprehensive system analyses to identify and resolve complex technical issues.
- Performed troubleshooting duties and provided server management expertise via remote and in-person interactions.
- Managed the installation, maintenance, and troubleshooting of network systems and hardware.
- Provided expert technical support and guidance to clients and team members.
- Generated technical reports for customers.
- Analyzed design or requirement information for equipment or systems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Resolved service requests by individually troubleshooting and addressing user issues.
Education
MCP, MCSE Training - Computer and Information Sciences
Computer Institute
1335 Rockville Pike Rockville, MD 2085210-1999
A+, Net+ - Computer and Information Systems
Computer Institute
1335 Rockville Pike Rockville, MD 2085210-1999
Some College (No Degree) - Coursework in Agronomy And Crop Science
University of Maryland, College Park
College Park, MDSkills
- Expertise in Windows OS across all versions
- Proficient in all versions of SQL Server
- IIS version 5 through 9
- Apache web services
- Subject matter expert for EPIC Hyperdrive Integration
- Citrix server administration
- VMware administration
- Software suite installation
- Customer service
- Communication
- Process monitor
- Packet capture expertise
- Skilled in Active Directory analysis
- Advanced encryption solutions
- VDI deployment
- Firewall configuration
- Problem solving
- Root cause analysis
- Team collaboration
- System optimization
Affiliations
- I spend a lot of my free time Sailing
- I recently adopted a rescue dog
- I enjoy attending sporting events
Certification
- I am certified MCP
- A+ Net+
Accomplishments
- In my role as Technical Engineer I have won numerous awards over the years for excellent customer service
- Above and Beyond award winner 2013, and 2016
Timeline
Technical Engineer
SoftMed\3M\Solventum
11.1999 - Current
MCP, MCSE Training - Computer and Information Sciences
Computer Institute
A+, Net+ - Computer and Information Systems
Computer Institute
Some College (No Degree) - Coursework in Agronomy And Crop Science
University of Maryland, College Park
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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