Stefan Burgoyne
Salt Lake City
Summary
Diversely skilled Technical Engineer with 6 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
9
9
years of professional experience
Work History
Technical Engineer
FortifyIT
10.2023 - 05.2025
- Led technical onboarding and solutions engineering for new clients, tailoring deployments to specific business needs.
- Delivered advanced support for escalated tickets, resolving complex IT and infrastructure issues.
- Contributed to continuous improvement by testing and documenting new tools and processes.
Network Administrator
SilencerCo, LLC
05.2023 - 10.2023
- Deployed infrastructure monitoring tools to automate and standardize network documentation.
- Resolved legacy networking issues, significantly improving system reliability and uptime.
- Assisted with improvement of day-to-day systems reliability and team response times.
Help Desk Technician
Network Providers Inc
06.2022 - 03.2023
- Provided responsive Tier 1 and Tier 2 support via phone and ticketing systems.
- Diagnosed and resolved hardware/software issues; performed system repairs and device replacements.
- Delivered onsite consulting and support beyond core responsibilities, ensuring client satisfaction.
Information Technology Specialist
FLT Academy
11.2019 - 05.2022
- Upgraded infrastructure with business-class network hardware and improved cybersecurity measures.
- Managed a virtualized environment with both Windows and Linux VMs using industry-standard hypervisors.
- Provided Tier 1 to 3 support for Microsoft 365 and Windows-based systems.
- Implemented and administered VoIP system, improving customer experience.
- Owned IT procurement lifecycle—planned, budgeted, and sourced all IT equipment and services.
Parts Coordinator
FLT Academy
05.2019 - 11.2019
- Designed and implemented an Access-based inventory system, improving parts tracking and accountability.
Programming Intern
Code Greene
06.2016 - 09.2016
- Developed back-end systems for web applications in PHP and SQL.
- Created custom WordPress plugins integrating proprietary database features.
Education
High School Diploma -
Kent Island High School
Grasonville, MD05-2016
Skills
- Network management expertise
- IT technical support
- IT infrastructure management
- DNS management
- System administration
- Shell scripting expertise
- Customer service
- Effective communication
- Proficient in Mac OS
- Linux administration
- Cybersecurity management
- Active Directory management
- VMware administration
- Proficient in virtualization technologies
- Skilled in Microsoft Windows operating system
- Skilled in administering Microsoft Windows Server
Certification
Driver's License
Languages
Spanish - Intermediate
Links
http://linkedin.com/in/stefan-burgoyne
Timeline
Technical Engineer
FortifyIT
10.2023 - 05.2025
Network Administrator
SilencerCo, LLC
05.2023 - 10.2023
Help Desk Technician
Network Providers Inc
06.2022 - 03.2023
Information Technology Specialist
FLT Academy
11.2019 - 05.2022
Parts Coordinator
FLT Academy
05.2019 - 11.2019
Programming Intern
Code Greene
06.2016 - 09.2016
High School Diploma -
Kent Island High School
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