Summary
Overview
Work History
Education
Skills
Timeline
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Cilynn McComish

San Diego,CA

Summary

Dynamic Shift Supervisor with a proven track record at Better Buzz, excelling in staff training and customer service excellence. Adept at implementing health standards and resolving conflicts, I drive sales through effective promotions and foster a welcoming atmosphere, ensuring a memorable experience for every guest.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Better Buzz
Del Mar, CA
08.2024 - Current
  • Led and supervised barista team to ensure exceptional customer service and efficient operations.
  • Trained new employees on coffee preparation, customer service, and operational protocols.
  • Managed daily store operations, including cash handling and team task direction.
  • Implemented health, safety, and cleanliness standards to maintain a safe environment.
  • Resolved customer complaints effectively to promote satisfaction and loyalty.
  • Ensured compliance with company policies regarding performance and service guidelines.
  • Assisted in driving store sales through effective promotions and product upselling.
  • Served as Shift Supervisor at Better Buzz, overseeing operations and inventory management.

Barista

La Grande Orange
Phoenix, AZ
06.2022 - 07.2024
  • Delivered high-quality coffee and espresso drinks in a fast-paced environment.
  • Ensured cleanliness and organization of coffee shop to meet health and safety standards.
  • Provided exceptional customer service, fostering a welcoming atmosphere for guests.
  • Operated POS systems efficiently for order processing and payment transactions.

Concierge & Server

Mountain Park Senior Living
Phoenix, AZ
12.2017 - 05.2022
  • Greeted guests and assisted with check-in, check-out, and special requests to ensure a seamless experience.
  • Provided personalized recommendations to guests and residents.
  • Coordinated reservations, transportation, and event sign-ups.
  • Managed incoming calls, inquiries, and resident complaints with professionalism and efficiency.
  • Delivered high level services in a fast-paced environment while handling multiple requests simultaneously.

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05.2019

Skills

  • Barista and beverage preparation
  • Order processing
  • Sales monitoring
  • Staff training and supervision
  • Customer service excellence
  • Cash handling and point-of-sale systems
  • Health and safety standards
  • Conflict resolution
  • Multitasking and time management
  • Coffee knowledge and drink customization

Timeline

Shift Supervisor

Better Buzz
08.2024 - Current

Barista

La Grande Orange
06.2022 - 07.2024

Concierge & Server

Mountain Park Senior Living
12.2017 - 05.2022

High School Diploma -

Mountain Pointe High School

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