Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cincere Santos

Philadelphia,PA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience

Work History

Sales Associate, Cashier

Dollar General Store
Philadelphia, PA
09.2023 - 01.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Tracked sales performance metrics to identify trends in the market place.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Cashier

ShopRite
Philadelphia, PA
08.2022 - 12.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Assembler

ACE Design Studio
Philadelphia, PA
06.2019 - 09.2019
  • Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Inspect finished products for defects and conformance to customer requirements.
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Record production data such as number of units produced, rejected items.
  • Perform minor repairs on defective parts or products during the assembly process.
  • Identify problems that may affect product quality and take corrective action when required.

Education

High School Diploma -

Fels Samuel High School
Philadelphia, PA
07-2022

Skills

  • Payment Processing
  • Retail loss prevention
  • Customer Needs Assessment
  • Sales Development
  • Cash Handling Accuracy
  • Verbal/written communication
  • Cleaning and sanitizing
  • Health and Safety Regulations
  • Customer Service

Timeline

Sales Associate, Cashier

Dollar General Store
09.2023 - 01.2024

Cashier

ShopRite
08.2022 - 12.2022

Assembler

ACE Design Studio
06.2019 - 09.2019

High School Diploma -

Fels Samuel High School

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Cincere Santos