Cinda Sawyer
Silsbee,TX
Summary
Accounts Payables, receivables and Inside Sales with a proven track record at United Rentals, excelling in customer service and relationship development. Leveraged CRM software to enhance sales processes, achieving high customer satisfaction. Recognized for attention to detail and effective problem-solving, contributing to streamlined operations and improved service delivery.
Comfortable working with large companies such as Siemens and Chevron. Reducing aged invoices, building great relationships and resolving issues is very rewarding.
Overview
13
13
years of professional experience
Work History
Assistant Accountant and Companion
Self Employed Back In The Game LLC
Silsbee, TX
07.2021 - Current
- Assisted in budgeting processes by analyzing expenditures and forecasting future financial needs.
- Implemented process improvements that streamlined bookkeeping operations, increasing overall efficiency.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced errors in tax filings by conducting thorough reviews and reconciliations of accounts.
- Travelling with my husband OTR trucking nationwide Owner Operator.
Inside Sales Representative
United Rentals
Knoxville, TN
07.2019 - 07.2021
- Executed daily sales strategies to enhance customer engagement and satisfaction.
- Developed strong relationships with clients to identify rental needs and provide tailored solutions.
- Utilized CRM software to track leads, manage accounts, and streamline communication processes.
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Answered customers' questions regarding products, prices, and availability.
- Safety officer 80 hour certification with OSHA
- Collections and AP for branch office. Daily branch cash and operations in AS400
- Organized service department rentals and repair schedules daily
Invoicing Specialist
United Rentals
Charlotte, NC
07.2016 - 07.2019
- Processed invoice discrepancies, ensuring accurate billing and timely resolution.
- Utilized ERP systems to manage invoicing workflows, enhancing operational efficiency.
- Collaborated with cross-functional teams to streamline invoicing procedures and improve accuracy.
- Reviewed customer accounts for compliance with payment terms, reducing outstanding invoices.
- Trained new hires and current employees on new accounts.
- Pivot tables, Excel daily reports
- Team phone meetings with customers. Many who were in different countries.
- Some of my accounts were Siemens, Lyondell, Chevron, Sylvania
Invoicing Specialist
United Rentals
Deer Park, TX
09.2012 - 07.2016
- Trained new team members on invoicing software and best practices for accuracy and efficiency.
- Analyzed invoicing data to identify trends, supporting strategic decision-making processes.
- Developed standardized templates for invoices, improving consistency across departments.
- Led initiatives to automate invoicing processes, resulting in reduced turnaround times and increased productivity.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances daily.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Processed invoice discrepancies, ensuring accurate billing and timely resolution for high dollar accounts such as Siemens, Chevron, Waste Management, Lyondell.
- First person to bring aging down for Siemens under 90 days.
Education
Bachelor of Science - Information Technology
AIU
Buckhead, GA06-2004
Skills
Attention to detail
Exceptional customer service
Cheerful and energetic
Relationship development
Safety officer
Product knowledge
Adept multi-tasker
Customer relationship management
Email and phone etiquette
Data entry
Timeline
Assistant Accountant and Companion
Self Employed Back In The Game LLC
07.2021 - Current
Inside Sales Representative
United Rentals
07.2019 - 07.2021
Invoicing Specialist
United Rentals
07.2016 - 07.2019
Invoicing Specialist
United Rentals
09.2012 - 07.2016
Bachelor of Science - Information Technology
AIU