Cynthia Crist-Stommel
Reno
Summary
Dynamic professional with extensive experience in caregiving and case management, notably at Nations Finest. Proven ability to develop tailored programs and advocate for clients' needs. Skilled in documentation and communication, fostering strong relationships to enhance service delivery. Committed to empowering individuals through effective support and innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
Crist Family
Reno
05.2024 - Current
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Created personalized care plans for each client based on their individual needs and preferences.
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Documented daily observations including changes in behavior or health conditions
- Maintained confidentiality regarding sensitive personal information about clients at all times
- Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
- Served as an advocate for clients' rights and ensured they received respectful treatment from others
- Assisted clients with daily living activities and personal care needs.
- Supported medication management and ensured timely administration.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with family members about client status and needs.
- Documented daily care activities and reported changes in health conditions.
- Coordinated transportation for medical appointments and social outings.
- Implemented individualized care plans tailored to each client's preferences.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
Site Director
Nations Finest
Carson City
10.2021 - 04.2024
- Coordinated admission functions and marketing initiatives to enhance occupancy stability.
- Generated leads, conducted follow-up, and organized special events for community engagement.
- Established processes and procedures for new programs in compliance with grant regulations.
- Collaborated with agencies to create programs tailored to assist veterans effectively.
- Recruited, trained, and mentored staff to foster a motivated and skilled workforce.
- Advocated for veterans' needs by working closely with the Veterans Administration.
- Created curriculum and training courses, ensuring onboarding of new employees was effective.
- Facilitated group discussions to address concerns while promoting open communication.
Lead Case Manager/Employment Training Specialist
Nation's Finest
Carson City
10.2019 - 10.2021
- Supported Site Director and program staff in assessing individual needs for case management services under assigned grant programs.
- Coordinated safe, timely, effective, efficient, equitable, and client-centered care.
- Guided clients in exploring housing options, mental health resources, legal assistance, and substance abuse services.
- Assisted incarcerated veterans transitioning to training and employment opportunities along with mental health programs.
- Managed case assignments, drafted care plans, reviewed case progress, and developed discharge plans.
- Facilitated community resource access to promote client wellness and autonomy.
- Recorded case information accurately, completed necessary forms, and generated statistical reports.
- Maintained a secure and supportive work environment in collaboration with management staff.
Case Manager
JOIN, Inc
Carson City
11.2018 - 09.2019
- Developed strategies based on client needs to enhance service delivery.
- Established strong relationships with support networks, government resources, and community services.
- Created programs that benefited clients and addressed community needs.
- Advocated for clients, raising awareness of community requirements.
- Provided guidance and support to youth and adults in need.
- Fostered ongoing education initiatives to boost job satisfaction.
- Facilitated large group discussions to address inquiries and resolve complaints.
- Cultivated effective communication across the organization to strengthen team collaboration.
Assistant Site Coordinator
Wells Fargo
Reno
09.2016 - 07.2018
- Hired, trained, and mentored staff to enhance team performance.
- Developed curriculum and training programs for onboarding and continued education.
- Facilitated large group discussions to address questions and resolve complaints.
- Cultivated effective communication channels within the organization.
- Promoted teamwork through collaborative decision-making processes.
- Interpreted and applied policies while guiding staff daily.
- Counseled and held staff accountable through performance management procedures.
- Resolved customer concerns by evaluating eligibility and financial needs.
HR and Office manager accounts payable/receivables
H & H Excavation Petaluma
Petaluma
01.2015 - 08.2016
- Organized office operations and procedures to maintain efficient service delivery.
- Prepared payroll accurately and on time.
- Managed correspondence to ensure timely communication.
- Designed and implemented an effective filing system.
- Reviewed and approved supply requisitions to optimize resource allocation.
- Handled accounts payable and receivable for financial accuracy.
- Conducted debt collection efforts to improve cash flow.
- Maintained high-volume phone communication to support office activities.
Resident Aide/Case Worker
Father's Garden Windsor
Windsor
03.2013 - 06.2016
- Analyzed and developed training programs based on production changes and management surveys.
- Conducted housekeeping tasks including cooking, cleaning, and laundry.
- Administered personal care services such as hygiene and mobility assistance.
- Prepared nutritious meals and guided families in meal planning and preparation.
- Transported clients using a motor vehicle to appointments and social outings.
- Advised clients on household maintenance, nutrition, and infant care essentials.
- Participated in case reviews to assess client needs with the care team.
Education
Human Resources - Certificate
University of Nevada
Reno, NV03.2019
Social Sciences and Human Rights - BA
University of Washington
Seattle, WA05.2006
Skills
- Human Resources
- Call Center
- Social Work
- Microsoft Windows
- Communication skills
- Case Management
- Caregiving
- Computer skills
- Mentoring
- Organizational skills
- Education administration
- Documentation
- Recruiting
- Administrative experience
- Supervising experience
- Curriculum development
- Problem Solving
- Program development
- Word processing
- Conflict management
- Time management
- Leadership
- Management
- Microsoft Office
- Customer Service
Certification
- HR Department Compliance, 01/01/19, Present
- Human Resources Management, 12/01/18, 02/28/21
- First Aid Certification
- CPR Certification
- Drivers License
Additional Information
Experience outreach within the community, Ability to work with several operating systems, including Windows, Experience with multi line phone systems/over the phone skills, Experience with banking and Cash, Experience with Client Complaints, Experience with Accounts Payable/Receivable
Timeline
Caregiver/Personal Assistant
Crist Family
05.2024 - Current
Site Director
Nations Finest
10.2021 - 04.2024
Lead Case Manager/Employment Training Specialist
Nation's Finest
10.2019 - 10.2021
Case Manager
JOIN, Inc
11.2018 - 09.2019
Assistant Site Coordinator
Wells Fargo
09.2016 - 07.2018
HR and Office manager accounts payable/receivables
H & H Excavation Petaluma
01.2015 - 08.2016
Resident Aide/Case Worker
Father's Garden Windsor
03.2013 - 06.2016
Human Resources - Certificate
University of Nevada
Social Sciences and Human Rights - BA
University of Washington