Open To Work
Cindi Hernandez
Irving,TX
Summary
Results-driven Applications Analyst with a strong focus on application troubleshooting, project coordination, and effective communication. Proven ability to deliver timely software support and enhance customer relationships.
Overview
28
28
years of professional experience
Work History
Applications Analyst, Advisory
Jack Henry & Associates
Allen, TX
10.2005 - Current
- Troubleshot application issues for Genesys Check Imaging software for financial institutions, and provided timely resolutions to users.
- Installed application configurations, and implemented per project assignments.
- Assisted in project planning and coordination for projects, and software releases.
- Collaborated with developers, testers, analysts, resellers, and third-party vendors, installing and supporting the software.
- Trained customer staff and users to work with the application.
- Using a support queue, documented troubleshooting, and problem-resolution steps to meet support response and resolution goals.
- Assisted with system testing and validation to ensure functionality meets requirements.
- Supported the sales team by assisting with product demonstrations.
- Assisted management with coordinating team availability, project assignments, PTO, scheduling and documenting weekly meetings, and recurring meetings with resellers.
- Lead the team during the final year of a sunsetting product by continuing to provide support, and track solution replacements for the product's customer base.
Accounting Clerk
Wells Fargo
Irving, Texas
03.1999 - 10.2005
- Working in an Item Processing environment, processed paper transactions to confirm MICR encoding and balancing.
- Participated in the transition of paper proofing daily transactions to checking item and imaging processing to confirm MICR line data, amounts, and balance of daily processed transactions.
- Operated NCR sorters for cash letter presentment. Balanced sorter cash letters.
Customer Support Representative
Army Air Force Exchange Service, AAFES
Dallas, Texas
10.1998 - 02.1999
- In a call center environment, I provided customer support for the military deferred payment plan.
- Logged inquiries and solutions in accounts.
- Worked alongside supervisors and management to provide timely solutions for account inquiries in a high-volume call queue.
Education
BBA - Management
The University of Texas At Arlington
Arlington, Texas, TX05-2005
Associate of Science - Management
Mountain View College
Dallas, Texas, TX05-2000
Skills
- Application troubleshooting
- Application installation
- Project coordination
- Software support
- Customer relationship management
- Product demonstrations
- Team collaboration
- Attention to detail
- Effective communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$83000/yr - $200000/yrTimeline
Applications Analyst, Advisory
Jack Henry & Associates
10.2005 - Current
Accounting Clerk
Wells Fargo
03.1999 - 10.2005
Customer Support Representative
Army Air Force Exchange Service, AAFES
10.1998 - 02.1999
BBA - Management
The University of Texas At Arlington
Associate of Science - Management
Mountain View College