Debra Mickey
Amherst
Summary
Senior business applications analyst with expertise in application troubleshooting, system testing, and technical support. Demonstrated success in diagnosing and resolving complex issues to ensure efficient management of business applications. Proven track record of enhancing application performance and user satisfaction through effective problem-solving skills.
Overview
39
39
years of professional experience
Work History
Senior Business Applications Analyst
University Hospitals of Cleveland
Cleveland
02.2014 - 10.2025
- Facilitated troubleshooting efforts by diagnosing application issues and orchestrating resolutions.
- Assisted users in resolving complex issues associated with various business applications.
- Tested, managed, and supervised computer programs and systems.
- Provided technical support for troubleshooting customer reported problems or issues with existing products and applications.
Systems Analyst
Elyria Memorial Hospital
Elyria
07.1986 - 05.2013
- Supported end users in troubleshooting system issues to enhance user experience.
- Resolved escalated issues from help desk personnel, ensuring system functionality met operational requirements.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Conducted system testing to verify functionality aligned with user needs.
- Tested, maintained and monitored computer programs and systems.
Education
Lorain County Community College
Elyria, OHSkills
- Applications management
- System integration
- System testing
- Application troubleshooting
- Technical support
- Customer relationship management
Timeline
Senior Business Applications Analyst
University Hospitals of Cleveland
02.2014 - 10.2025
Systems Analyst
Elyria Memorial Hospital
07.1986 - 05.2013
Lorain County Community College