Cindi Nielsen

• Delivered exceptional customer service while assisting clients with product selections.
• Maintained product displays and ensured visual merchandising standards were met.
• Processed transactions accurately using point-of-sale systems and cash handling procedures.

• Maintained strict confidentiality and discretion in handling sensitive information and investigations.
• Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
• Conducted extensive background searches to include prior criminal history, social media activities, and prior insurance claims.
• Interviewed witnesses and persons of interests to gather statements for use in criminal investigations.
• Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
• Testified under oath in administrative hearings and criminal court cases.

• Conducted insurance claims investigations, including taking recorded claimant and witness statements as well as performing scene investigations
• Completed multiple types of complex claims investigations
• Reviewed assignments and supporting documentation to determine case objectives and client expectations.
• Daily submission of updates regarding work performed on each case
• Maintained a sufficient level of client billable hours
• Prepared and dictated detailed investigation reports

• Held a top secret security clearance with the Office of Personnel Management.
• Conducted comprehensive interviews with subjects, employers, and references.
• Reviewed background records to obtain

facts to resolve material issues in a case.

• Organized and maintained detailed case files for all investigations conducted.
• Prepared comprehensive reports summarizing findings from each investigation conducted.