Cindi Baudhuin
Manitowoc,WI
Summary
Customer service professional with extensive management experience, with strong emphasis on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
26
26
years of professional experience
Work History
Legal Assistant
Calumet County Corporation Counsel
Chilton, WI
08.2024 - Current
- Create, manage, and maintain highly sensitive and confidential civil cases.
- Draft and e-File pleadings and coordinate the processing of cases.
- Compile data and prepare detailed reports, resolutions and contracts in compliance with county regulations and state statutes.
- Transcribe memos, briefs and other legal documents.
- Process and maintain office billing.
- Monitor office inventory and perform purchases for office.
- Draft legal documents, ensuring compliance with local and state regulations.
- Conducte legal research to support case preparation and strategy development.
- Manage case files, maintaining organization and accessibility for team members.
- Coordinate communication between clients, attorneys, and court personnel to streamline processes.
Support Services Technical Support Specialist
Oneida County Sheriff's Office
Rhinelander, WI
01.2024 - 08.2024
- Organize and enter statistical crime information. Compile and prepare reports and analysis.
- Acting liaison between the Sheriff’s Office, District Attorney’s Office, Department of Social Services, Corporate Counsel, Clerk of Circuit Courts and other Law Enforcement/Governmental Agencies.
- Maintain meeting calendars.
- Answer telephone, screen calls, greet and check in visitors while maintaining security conformance and confidentiality.
- Type dictated materials, memoranda on field investigations, interviews, phone conversations and court appearances.
- Compile, assemble and maintain case materials for prosecutorial review and requests.
- Assemble training material for presentations for local and outside agencies.
- Maintain inventory of office supplies and equipment. Prepare and present requests to purchase.
- Complete billing and invoicing. Maintain fee and payment records.
- Perform high level investigation as it pertains to records and criminal history checks.
Legal Assistant
Cirilli Law Offices, S.C.
Rhinelander, WI
09.2023 - 01.2024
- Conduct investigations to gather data regarding cases and filings.
- Write and draft detailed reports and documents for estate planning, probate and real estate matters.
- Organize and maintain case files and legal documents, adhering to strict timelines.
- Track hours, fees and costs associated with billing and budgeting to clients.
- Manage attorney schedule.
- Reviewed contracts and agreements for accuracy, highlighting potential issues for attorney review.
- Developed and maintained tracking systems for deadlines and court dates to enhance workflow efficiency.
- Trained new staff on office procedures and legal documentation standards to ensure consistency.
- Assisted in the implementation of improved filing systems, reducing retrieval time for critical documents.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Clerk and Chief Clerk
State of Wyoming, Crook County Circuit Court
Sundance, WY
10.2011 - 08.2023
- Oversaw internal control procedures and the issuance of Judicial orders.
- Coordinate high level jury trials including; drafting and issuing summons of Jurors and Bailiffs, act as liaison for Counsel and witnesses, scheduling, hearing protocol, perform and document courtroom recordings, and budgeting of trial.
- Managed daily case dockets, prioritizing tasks for efficient workflow in a high-volume environment.
- Coordinated communication between judges, attorneys, and court staff to facilitate effective operations.
- Implemented improvements to filing procedures, enhancing retrieval speed and accuracy of records.
- Trained new clerks on office policies, procedures, and legal documentation standards to ensure compliance.
- Developed training materials for staff development programs focused on enhancing operational efficiency in the court system.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Oversaw inventory of legal forms and supplies, ensuring availability for court proceedings and staff needs.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
New Service Installation / Customer Service Representative
Wisconsin Public Service Corporation
Green Bay, WI
09.2000 - 08.2011
- Primary contact for contractors, assisting with installations, upgrades and relocations of natural gas and electric services. Guide the customer through set-up, installation, problem-resolution, and status inquiries.
- Operate as liaison between the contractor and internal departments for residential and commercial, electric and natural gas installations.
- Receive and respond to electric and natural gas emergency calls.
- Handle customer questions regarding billing, rate structure, budget billing, bill format, energy consumption and comparisons, monetary transactions and meter readings.
- Investigate, negotiate and resolve disputed billings, including credit and collections.
- Utilize multiple applications and systems simultaneously to provide optimum service.
- Back-up Department Crew Leader.
Education
No Degree - Communications
University of Wisconsin, Green Bay
Green Bay, WISkills
- Organizational leadership
- Relationship building
- Excellent customer service skills
- Scheduling/Planning
- Microsoft office
- File organization
Timeline
Legal Assistant
Calumet County Corporation Counsel
08.2024 - Current
Support Services Technical Support Specialist
Oneida County Sheriff's Office
01.2024 - 08.2024
Legal Assistant
Cirilli Law Offices, S.C.
09.2023 - 01.2024
Clerk and Chief Clerk
State of Wyoming, Crook County Circuit Court
10.2011 - 08.2023
New Service Installation / Customer Service Representative
Wisconsin Public Service Corporation
09.2000 - 08.2011
No Degree - Communications
University of Wisconsin, Green Bay