Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Aguirrebarrena

Litchfield Park,AZ

Summary

Proven Account Executive with a track record of forging strong relationships and exceeding sales targets at Arrivia. Leveraged travel industry knowledge and strong negotiation skills to enhance client satisfaction and retention. Demonstrated expertise in customer service and critical thinking, significantly boosting repeat clientele and agency revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

12
12
years of professional experience

Work History

Account Executive, Travel Agency Sales

Arrivia
06.2020 - Current
  • Cultivated strong relationships with key industry partners, resulting in successful collaborations and improved sales performance.
  • Negotiated favorable contract terms with suppliers to secure competitive pricing for clients while maintaining healthy profit margins for the agency.
  • Provided valuable input during the development of new agency products offerings designed specifically for our target audience demographics.
  • Managed a portfolio of corporate accounts, consistently meeting or exceeding revenue targets through strategic sales efforts.

Cocktail Server

Arizona Grand Resort
04.2018 - 04.2022
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Account Manager

Internation Cruise Excursions
01.2017 - 02.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Educated clients on new products or services to increase customer engagement with brand.

Front Desk Receptionist

Talking Stick Resort
09.2012 - 12.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Associate of Arts - Accounting

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2018

High School Diploma -

Millennium High School
Goodyear, AZ
05.2011

Skills

  • Strong negotiation skills
  • Goal-oriented mindset
  • Travel industry knowledge
  • Networking capabilities
  • Customer Service
  • Critical Thinking
  • Cross-selling proficiency
  • Marketing knowledge

Timeline

Account Executive, Travel Agency Sales

Arrivia
06.2020 - Current

Cocktail Server

Arizona Grand Resort
04.2018 - 04.2022

Account Manager

Internation Cruise Excursions
01.2017 - 02.2019

Front Desk Receptionist

Talking Stick Resort
09.2012 - 12.2017

Associate of Arts - Accounting

Maricopa Community Colleges - Estrella Mountain Community College

High School Diploma -

Millennium High School

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Cindy Aguirrebarrena