Cindy Almaguer
New Braunfels,TX
Summary
Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Builds client rapport and assesses needs to provide appropriate resources.
Overview
11
11
years of professional experience
Work History
Intellectual Development Disabilities (IDD) Enhanced Community Coordination
Hill Country MHDD Centers
03.2020 - Current
- Conducted thorough assessments to identify needs and goals of a caseload of over 40 individuals with intellectual and developmental disabilities (IDD), ensuring a person-centered approach
- Coordinated and implemented transition plans to support clients' integration back into the community, addressing potential barriers and ensuring access to necessary services and supports
- Established and maintained communication with management, colleagues, and team members to optimize service delivery and support consumers and their families effectively
- Handled crisis intervention independently, showcasing problem solving and detailed-focused approach
- Collaborated effectively with service providers, acting as a liaison for client care with collaborative tone.
- Evaluated existing programs to identify areas for improvement and maximize impact on the community.
SERVER
Los Cucos Mexican Café
02.2013 - 01.2022
- Provided exceptional customer service by ensuring an optimal dining experience for guests, including prompt seating, order-taking, and serving
- Managed orders and financial transactions using a Point of Sale System, ensuring accuracy and efficiency
- Utilized knowledge of menu items to make recommendations based on customer preferences and needs, enhancing the dining experience
- Maintained food hygiene standards in accordance with state regulations to ensure food safety
- Resolved issues professionally and efficiently, fostering repeat business and customer satisfaction
- Managed multiple tasks in a fast-paced environment, demonstrating strong organizational and time management skills.
Education
Bachelor of Science - Criminal Justice
Texas State University –
San Marcos, TX12.2018
Skills
- Microsoft Office (MS Word, Excel, PowerPoint, Internet etc)
- Communication and Interpersonal Skills
- Skilled and thorough in analyzing problems
- Sharp, quick learner; willing to get involved
- Highly organized, efficient and consumer-oriented
- Ability to work independently and as a team
- Leadership skills and ability to motivate team members
Languages
Spanish
Native or Bilingual
Timeline
Intellectual Development Disabilities (IDD) Enhanced Community Coordination
Hill Country MHDD Centers
03.2020 - Current
SERVER
Los Cucos Mexican Café
02.2013 - 01.2022
Bachelor of Science - Criminal Justice
Texas State University –
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