CINDY ARENAS
Denver,CO
Summary
Healthcare operations and systems integration professional with a strong focus on interoperability and workflow improvement. Enhanced efficiencies across over 2,000 facilities by leading successful technology implementations in patient registration and clinical documentation. Bilingual in English and Spanish, facilitating effective communication and collaboration.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Patient Qualification Lead
VOHRA WOUND PHYSICIANS LLC
Denver, CO
11.2019 - Current
- Support healthcare integration and interoperability workflows connecting Vohra's electronic medical record with external partner systems to streamline patient registration, clinical documentation, consultations, and payer synchronization.
- Led the pilot implementation of Vohra VIP, an interoperability program integrating PointClickCare and MatrixCare partner systems with Vohra's EMR for patient consultations and clinical documentation.
- Implemented the pilot of Vohra at Home, a telemedicine initiative supporting virtual wound care consultations during the COVID-19 pandemic.
- Support integration-related workflows across 2,000+ skilled nursing, assisted living, independent living, memory care, personal care, and telehealth facilities.
- Monitored integration activity, investigating unsynchronized patients, referrals, and records between partner systems and Vohra's EMR to ensure data integrity.
- Troubleshot integration issues, collaborating with internal teams and external technology partners to identify root causes and implement effective solutions.
- Use Postman and the PointClickCare Developer Portal to monitor integrations, approve/reject client connections, deactivate integrations, and assist with API-related troubleshooting.
- Collaborate with PointClickCare to identify, test, and implement portal feature enhancements that improve workflow efficiency, functionality, and client needs.
- Developed and improved workflows, worklists, reports, and operational processes in collaboration with leadership and internal teams to enhance operational effectiveness.
- Train and coach team members on integration functionality, Vohra services, troubleshooting procedures, and operational workflows.
- Configure provider profiles and documentation categories within vendor applications to support accurate import and synchronization of wound care assessments.
- Provide activation instructions and follow-up for pending enrollments; coordinate facility deactivations when locations are no longer serviced, change ownership, or require integration updates.
- Maintain over 200 Electronic health record logins of facility partners to assist with patient verification and charting.
- Implemented process improvements to enhance project workflows and efficiency across teams.
- Assisted Project Managers in preparing project plans and schedules, tracking progress, and reporting results.
- Identified opportunities for process improvement within existing project management systems and procedures.
Supervisor & Quality Assurance Analyst/Auditor
COLABORO C.T.A.
Medellin, Colombia
03.2015 - 07.2018
- Created and documented quality assurance policies, procedures, standards, and worklists to meet client expectations.
- Conducted quality audits and inspections, documented findings, and maintained quality and statistical records.
- Developed and monitored corrective and preventive action plans to improve performance and service quality.
- Investigated customer complaints, service issues, and non-compliance; analyzed trends and recommended corrective actions.
- Partnered with leadership to implement process improvements derived from audit findings and performance data.
- Supervised daily operations and supported employee performance, quality, productivity, and service objectives.
- Facilitated recruitment, candidate screening, onboarding, account training, and certification to enhance team readiness.
- Maintained operational records and prepared reports covering efficiency, objectives, workflow, incidents, and performance.
- Identified training needs and coordinated coaching and training interventions to meet quality standards.
Education
High School Diploma -
Institucion Educativa Orestes Sindice
Itagui, Colombia12-2013
Skills
- Healthcare Operations
- Systems integration
- Electronic medical records
- PointClickCare
- MatrixCare
- API monitoring
- Process Improvement
- Workflow Development
- Data & Performance Reporting
- Power BI
- Cross-Functional Collaboration
- Root Cause Analysis
- Client support
- Microsoft Office
- Microsoft Excel
- Electronic medical records
Certification
HIPAA Certified — Annual Renewal, Cybersecurity Certified — Annual Renewal
PROFESSIONAL SUMMARY
- Patient qualification lead
- EHR Integration manager
- Quality analyst and auditor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Qualification Lead
VOHRA WOUND PHYSICIANS LLC
11.2019 - Current
Supervisor & Quality Assurance Analyst/Auditor
COLABORO C.T.A.
03.2015 - 07.2018
High School Diploma -
Institucion Educativa Orestes Sindice