Justine Giroir
Houma,LA
Summary
Dynamic Senior Patient Care Coordinator at United Healthcare Group with expertise in healthcare management and patient care coordination. Proven track record in streamlining appointment scheduling, enhancing patient flow, and fostering interdepartmental collaboration. Committed to maintaining HIPAA compliance while delivering exceptional customer service and improving operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Patient Care Coordinator | Team Lead
United Healthcare Group | Primary Care Plus
08.2022 - Current
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Increased patient retention by establishing strong relationships built on trust, empathy, and clear communication.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Secretary, Billing, and Records
Preferred Health and Wellness
08.2019 - 08.2022
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Continually updated personal knowledge base regarding industry best practices, changes in coding guidelines, and advancements in medical billing technology to maximize revenue potential while maintaining strict adherence to ethical standards.
- Contributed significantly towards reducing the number of denied claims by identifying potential issues upfront during the initial review phase of the process.
- Ensured compliance with industry regulations by staying up-to-date on changes to medical billing procedures and guidelines.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
- Processed billing calls and answered questions from patients and third-party carriers.
- Maintained accurate records of customer payments.
Secretary Manager
Start Corporation
05.2019 - 08.2019
- Resolved conflicts among team members by acting as a mediator and facilitating open communication between all parties involved.
- Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
- Maintained strict confidentiality in handling sensitive information, protecting company interests and patient privacy.
- Served as primary point of contact for patients, and visitors, fostering positive relationships and enhancing company reputation.
- Facilitated smooth communication between departments by acting as a liaison and promptly addressing any concerns or issues that arose.
- Handled sensitive information with discretion while maintaining confidentiality at all times.
- Oversaw appointment scheduling and itinerary coordination for patients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Secretary, Medical Assistant, and Billing Clerk
Internal Medicine Associates
08.2014 - 04.2019
- Managed filing system, entered data and completed other clerical tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Verified accuracy of billing data and corrected discrepancies.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing patient files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects..
Medical Assistant, X-Ray Technician
Dr. Waybrun Hebert
05.2002 - 02.2012
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained high-quality images by performing routine equipment maintenance and troubleshooting issues promptly.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Improved diagnostic accuracy by meticulously positioning patients and selecting appropriate imaging parameters.
- Managed radiation safety protocols effectively, ensuring minimal exposure to patients and staff.
- Prepared and positioned patients for imaging procedures.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
High School
Ellender Memorial High School
Houma, LA05-2002
Skills
- Healthcare management
- Scheduling coordination
- Attention to detail
- Multitasking
- HIPAA compliance
- Team building
- Insurance practices
- Certified in CPR/AED
- Organizational skills
- Medical terminology
- Patient flow management
- Claims processing
- Office administration
- Medical billing and coding
- Healthcare operations
- Wound care specialist
- Medical Assistant
Certification
- Licensed CNA - 2002
Timeline
Senior Patient Care Coordinator | Team Lead
United Healthcare Group | Primary Care Plus
08.2022 - Current
Secretary, Billing, and Records
Preferred Health and Wellness
08.2019 - 08.2022
Secretary Manager
Start Corporation
05.2019 - 08.2019
Secretary, Medical Assistant, and Billing Clerk
Internal Medicine Associates
08.2014 - 04.2019
Medical Assistant, X-Ray Technician
Dr. Waybrun Hebert
05.2002 - 02.2012
High School
Ellender Memorial High School
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