OLIVIA TYLER
COLONIAL HEIGHTS
Summary
Healthcare operations professional with experience improving workflow efficiency, analyzing scheduling and patient-flow processes, and supporting data-driven decision-making. Strong background in EMR management, cross-department coordination, and optimizing frontline clinical operations. Skilled in identifying operational bottlenecks, tracking performance metrics, and implementing standardized processes that enhance quality, reduce delays, and improve patient and provider experience.
Overview
11
11
years of professional experience
Work History
Assistant Office Manager
Virginia Primary Care / HCA Healthcare
Hopewell, VA
03.2025 - Current
- Analyze daily scheduling, patient flow, and provider utilization to identify inefficiencies and recommend process improvements.
- Track operational KPIs including no-show rates, appointment adherence, and check-in/out times to support leadership decisions.
- Develop workflow updates that improved scheduling accuracy and reduced patient wait times.
- Coordinate cross-department communication to streamline clinical and administrative operations.
- Manage EMR documentation quality, ensuring compliance with regulatory and organizational standards.
- Support onboarding and training efforts by standardizing processes and updating operational procedures.
Scheduling Coordinator – Electrophysiology
James River Cardiology
Colonial Heights, VA
02.2021 - 03.2025
- Analyzed scheduling patterns to enhance utilization of EP labs, provider calendars, and hospital resources.
- Collected, verified, and entered data for insurance benefits and authorizations, reducing delays and improving reimbursement accuracy.
- Acted as operational liaison between patients, providers, and device representatives, ensuring precise coordination of complex procedures.
- Identified process gaps in scheduling workflow and collaborated with leadership to improve accuracy and turnaround time.
- Supported data integrity by maintaining accurate procedure logs and patient information across EMR systems.
Certified Medical Assistant
James River Cardiology
Colonial Heights, VA
05.2015 - 01.2021
- Executed precise patient intake procedures, ensuring accurate collection of medical histories and vital signs to enhance care quality.
- Streamlined documentation processes, improving chart accuracy and ensuring compliance with healthcare regulations.
- Ensured accurate data collection during patient intake, improving quality of clinical documentation.
- Assisted with process improvements such as documentation standardization and patient-flow efficiency.
- Provided patient education and supported providers with the delivery of care.
Education
Bachelor of Science - Healthcare Administration
Bryant & Stratton College
Richmond, Virginia08.2025
Associate of Applied Science - Clinical Medical Assisting
Bryant & Stratton College
Richmond, Virginia06.2015
Skills
- Workflow & Process Optimization
- Data Analysis & Reporting (Excel, EMR data, KPI tracking)
- Healthcare Operations & Revenue Cycle Basics
- Requirements Gathering & Stakeholder Communication
- EMR Management (Athena, Epic exposure depending on roles)
- Root Cause Investigation (RCA)
- Scheduling Analytics & Capacity Planning
- Insurance Verification & Authorization Workflow
- Project Coordination & Change Implementation
- Quality & Compliance (HIPAA, JCAHO standards)
Timeline
Assistant Office Manager
Virginia Primary Care / HCA Healthcare
03.2025 - Current
Scheduling Coordinator – Electrophysiology
James River Cardiology
02.2021 - 03.2025
Certified Medical Assistant
James River Cardiology
05.2015 - 01.2021
Associate of Applied Science - Clinical Medical Assisting
Bryant & Stratton College
Bachelor of Science - Healthcare Administration
Bryant & Stratton College