Cindy Avery
Fullerton,CA
Summary
Dynamic professional with a strong background in client support at Southern California Alcohol and Drug Programs INC. Skilled in active listening and analytical problem-solving, I excel in fostering positive relationships and enhancing satisfaction. Committed to continual improvement, I thrive in collaborative environments while effectively managing multiple priorities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AOD Support Staff Registered
Southern California Alcohol and Drug Programs INC. ( SCADP)
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
- Client Support.
- Assisted with day-to-day operations, working efficiently with Clients as well as staff
- Strengthened communication skills through regular interactions with others
- Active Listening skills
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Segaar Company
05.2023 - 10.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty
- Handled escalated calls efficiently, finding satisfactory resolutions for bo
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed orders accurately, ensuring timely delivery and service continuity.
Director of Women's Ministry
U-Turn For Christ
10.2017 - 10.2022
- Directed daily management tasks at a women's home for Restoration & Recovery, housing 22 women
- Supported the emotional well-being of female congregants through one-on-one counseling sessions and prayer support.
- Provided tailored guidance during one-on-one counseling.
- Facilitated training sessions for staff and volunteers on best practices in ministry outreach.
- Provided pastoral care to female congregants during times of crisis or need by offering counsel, prayer support, and guidance in seeking further resources if needed.
Education
Drug And Alcohol Counseling
Healthstaff Training Institute
Ontario, CA04-2025
General Studies
Antelope Valley College
Lancaster, California, CA04-2025
GED -
Ventura Adult Education
Ventura, CA06-2003
Skills
- Supportive interpersonal skills
- Analytical problem-solving
- Experienced in utilizing electronic health records for patient data management
- Active listening
- Verbal communication
- Supportive in stressful environments
- Multitasking Abilities
Certification
- SUDRC II #15119 , CADTP - 12/16/2026
- CPR
- ASAM 1 & 2
- Food Handler #5343059 - 9/21/2028
Timeline
AOD Support Staff Registered
Southern California Alcohol and Drug Programs INC. ( SCADP)
04.2024 - Current
Customer Service Representative
Segaar Company
05.2023 - 10.2024
Director of Women's Ministry
U-Turn For Christ
10.2017 - 10.2022
Drug And Alcohol Counseling
Healthstaff Training Institute
General Studies
Antelope Valley College
GED -
Ventura Adult Education