Cindy Avila
McDonald's
Goldsboro,NC
1
Language
12
years of professional experience
Bilingual professional with a robust background in customer service and team management. Known for implementing effective training programs and operational enhancements that elevate customer experience and streamline workflows.
Work History
Assistant General Manager
2 Years 11 Months- Led daily operations, ensuring compliance with company standards and protocols.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented process improvements, resulting in smoother workflow and reduced wait times.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Coordinated staff scheduling to align workforce with peak business hours effectively.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Department Manager
3 Years 8 Months- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Managed inventory levels to minimize waste and ensure product availability.
- Monitored performance metrics, identifying areas for improvement in team productivity.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service standards.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Swing Manager
4 Months- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained team members on food safety protocols and operational procedures.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented process improvements to enhance speed of service during peak hours.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Conducted regular quality checks on food preparation and presentation standards.
- Coordinated shift schedules, optimizing staff coverage for busy periods.
Crew Member
6 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, processing transactions accurately and handling cash with integrity.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Prepared food items according to quality standards, ensuring consistency and timely service delivery.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
Cashier
3 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Collaborated with team members to achieve daily sales goals.
Bartender
4 Months- Mixed cocktails and served beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in inventory management, tracking supplies to minimize waste and shortages.
- Engaged with customers to provide recommendations, fostering a welcoming atmosphere.
- Developed signature drink recipes, contributing to seasonal menu updates and promotions.
- Implemented efficient workflow processes during peak hours, improving overall service speed.
Waitress
1 Year 2 Months- Provided excellent customer service in high-pressure dining environment.
- Effectively managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Assisted in training new waitstaff on restaurant procedures and menu items.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Anticipated customer needs and offered personalized recommendations to enhance satisfaction.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Host
4 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen staff to relay customer orders efficiently.
- Assisted in training new hosts on restaurant protocols and service standards.
- Monitored dining area for guest satisfaction and addressed concerns promptly.
- Handled cash transactions and processed payments accurately at front desk.
- Implemented improvements in guest flow to enhance overall service efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Collaborated with team members to maintain cleanliness and organization of dining space.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma
Skills
Bilingual
Fluent in Spanish
Multitasker
Customer Service Experience 10+
Accomplishments
Microsoft and Excel Certified
Serve safe Certified
Microsoft certified
In 2013
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
McDonald's
09.2023 - CurrentRead More
Department Manager
McDonald's
01.2020 - 09.2023Read More
Swing Manager
McDonald's
09.2019 - 01.2020Read More
Crew Member
McDonald's
03.2019 - 09.2019Read More
Cashier
Food Lion
09.2017 - 12.2017Read More
Bartender
Toreros Mexican Restaurants
05.2017 - 09.2017Read More
Waitress
Toreros Mexican Restaurants
01.2015 - 03.2016Read More
Host
Toreros Mexican Restaurants
09.2014 - 01.2015Read More
Spring Creek High
High School Diploma
Read More